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Vibrations
The wine cellar seems to make too
much noise
The door does not close properly
Bottle placed but not detected
Bottle detected but not installed
Pairing with the cellar does not work
Error code « EE »
Error code « HH »
Error code « LL »
Error code « DD »
Water is flowing from my wine cellar
A red LED flashes continuously
under the master box
One or more LEDs remain on on the
front of my shelves
The buttons on the control panel do
The indicator light is off.
The lighting activation key is OFF
Check and make sure the cellar is level.
The "clicking" noise may come from flowing refrigerant, which is
normal.
At the end of each cooling cycle you may hear "gurgling" noises
due to the flow of refrigerant in your wine cellar.
The contraction and expansion of the internal walls can cause
popping and crackling noises.
The wine cellar is not level.
In "mono" mode the cellar fans are activated to circulate the air
flow inside the cellar.
The wine cellar is not level.
The gasket is dirty or damaged.
Some of the contents prevent the door from closing
The door hinges are loose
The shelves are not in their place.
The size of the bottle does not match.
The neck of the bottle is not in contact with the central bar of the
shelf.
The sensors on the central bar of the shelf are dirty => provide
cleaning with a soft, dry cloth.
The color of the neck is not detected by the sensor => carry out
a test by adding an opaque label around the neck.
The bottle does not have a seal at the neck => test by adding an
opaque label around the neck.
The cellar is off.
The cellar is no longer connected to the internet (Wifi).
The sensors on the central bar of the shelf are dirty => provide
cleaning with a soft, dry cloth.
The QR code of the master box was scanned incorrectly.
The QR code is damaged.
Wifi connection is insufficient.
Bluetooth range is exceeded.
The cellar is not connected.
The phone's WiFi or Bluetooth is not activated.
Temperature probe fault.
High temperature alarm, unplug your appliance and call your
after-sales service
Low temperature alarm, unplug your appliance and call your
after-sales service
Appliance in defrost phase => wait for the end of defrost
The drain hole inside your cellar is blocked.
The cellar is not tilted back enough.
The water tank behind the cellar is full.
the cellar is not connected or has lost its connection to the Wifi
network ;
You made a position call (s) (locate a bottle or ESommelier
function) and you did not come to pick up / drop off the bottle (s)
=> wait 5 minutes for it (s) to go out on its own or open and close
the wine cellar door
Check that the control panel is not locked, padlock displayed on
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