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TROUBLESHOOTING
Problem
Possible Cause
Compressor will
Room temperature is
not start
lower than set temperature.
Dew is visible on
There is moisture present
surface of cabinet.
in the air coming into
contact with the appliance.
Liquid Sound
The sound of compressor
starts or stops working.
The flowing sound of
refrigerant in the
refrigeration system.
The evaporating sound
of refrigerant in the
evaporator.
Condensation formed
Appliance being used
inside the cabinet
in environment with high
level of humidity or the
door of device has been
left open for a long period
or opened frequently.
Problems or Questions?
If you are unable to solve any problem with the steps shown above,
please contact Customer Service, at 1-800-874-1949 and ask for Dry Ager
Service Support or go to our website: www.pro-smoker.com/support.
Note: If you need to send in your equipment for service, you must clean
the metal shelves, collecting tray and the meat hooks with disinfectant and
remove the remains of any meat from the equipment before shipping.
18
Pro Smoker®: Owner's Manual - Reserve 300 Dry Ager
Solution(s)
Make sure room temperature is
warmer than set temperature.
Wipe away moisture with
dry cloth. Remove appliance
from damp room, if needed.
Check for leaks, as long as
there is not leaking present,
the appliance is working
as expected.
Wipe off the door and walls
and leave the door closed as
long as possible.
Problem
Possible Cause
Controller Error
Problem with contact of
Code - H1
door.
Controller Error
Problem with temperature
Code - H2
sensor
Controller Error
Problem with cooling
Code - H3
Controller Error
Problem with humidity
Code - H4
Controller Error
Problem with humidity
Code - H5
sensor
Controller Error
Problem with defrosting
Code - H6
Problem with signal cable
Controller Error
Code - E9
Disposal of the Old Appliance
If put in non-recyclable waste or were handled incorrectly, they could be detrimental
to human health and the environment. Therefore, do not put your old device into the
non-recyclable waste under any circumstances.
• Utilize the collection point, established in your town, to return and recycle old electric and electronic
devices. If necessary, contact your town hall, local refuse collection service or dealer for information.
• Ensure that your old device is stored safely away from children until it is taken away: Before you throw
away your old appliance, take off the doors and leave the shelves in place, so that children may not
easily climb inside.
• Blowing gas inside the unit is flammable. The disposal of this flammable material should be in
accordance with national regulations.
© 2023 Pro Smoker
pro-smoker.com - Phone:
Solution(s)
Contact customer service
Contact customer service
Contact customer service
Contact customer service
Contact customer service
Defrost the appliance.
See instructions on pg 15.
Contact customer service
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1-800-874-1949
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