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T
roubleshooting
You can solve many common cooktop problems easily, saving you the cost of a possible
service call. Try the suggestions below to see if you can solve your problem without outside
help. If the suggestions do not work, see "Requesting Assistance or Service" on page 19
(in the U.S.A.), or on page 20 (in Canada).
PROBLEM
Nothing will
operate
The surface
cooking areas
will not operate
Control knob(s)
will not turn
Touch controls
will not respond
Cooking
results are
not what
you expected
18
POSSIBLE CAUSE
The unit is not wired into
a live circuit with proper
voltage.
A household fuse has blown
or a circuit breaker has
tripped.
A household fuse has blown
or a circuit breaker has
tripped.
You are not setting the control
knobs correctly.
You are not pushing in before
turning.
You are not following the
correct sequence to operate
the electronic touch control.
You are not touching the
electronic control in the
correct location.
The cooktop is not level.
The pan used is not the
correct type or size.
Cookware does not fit
the surface cooking area
being used.
SOLUTION
See installation instructions for elec-
trical requirements.
Replace household fuse or reset
circuit breaker.
Replace household fuse or reset
circuit breaker.
Push control knobs in before turning
to a setting.
Push control knob(s) in before turning
to a setting.
See Electronic touch controls in the
"Using Your Cooktop" section.
Level cooktop. (See Installation
Instructions.)
Refer to a reliable cookbook for
recommended pan type and size.
Pan should be the same size or
slightly larger than surface cooking
area being used.
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