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RETURN POLICY
This policy is only applicable if you are an end user and you purchased the equipment directly from
Hyperice. In the unlikely event that you are not satisfied with your purchase, you may return it within thirty
(30) days of the purchase date. All returns are subject to the conditions listed below.
• Returns must have a Return Merchandise Authorization (RMA) number. Obtain an RMA number by
contacting us at +1.949.565.4994 or customersupport@hyperice.com. Returned items without an RMA
number will not be eligible for a credit to your account.
• Returns must be shipped within 30 days of the purchase date.
• Products and packaging must be returned in new and undamaged condition. Any products showing
signs of wear or being soiled in any way will be deemed "unacceptable," and you will be so notified.
Unacceptable returns may be reshipped to you following payment of an inspection/shipping fee.
• If you refuse delivery of your order for any reason, you will be refunded the cost of your order less
shipping fees.
• All partial or full refunds will be posted to the credit card used for purchase.
• Hyperice is not responsible for items lost or damaged during shipping.
RECYCLING
Please visit https://hyperice.com/recycling for information about recycling this packaging.
FDA INFORMATION
MedWatch is the Food and Drug Administration's (FDA) program for reporting serious reactions, product
quality problems, therapeutic inequivalence/failure, and product use errors with human medical products,
including drugs, biologic products, medical devices, dietary supplements, infant formula, and cosmetics.
If you think you or someone in your family has experienced a serious reaction to a medical product,
you are encouraged to take the reporting form to your doctor. Your health care provider can provide
clinical information based on your medical record that can help FDA evaluate your report. However,
we understand that for a variety of reasons, you may not wish to have the form filled out by health care
provider, or your health care provider may choose not to complete the form. Your health care provider
is NOT required to report to the FDA. In these situations, you may complete the Online Reporting Form
yourself. You will receive an acknowledgment from FDA when your report is received. Reports are
reviewed by FDA staff. You will be personally contacted only if we need additional information.
SUBMITTING ADVERSE EVENT REPORTS TO FDA
Use one of the methods below to submit voluntary adverse event reports to the FDA:
• Report online at: www.accessdata.fda.gov/scripts/medwatch/index.cfm?action=reporting.home
• Consumer Reporting Form FDA 3500B. Follow the instructions on the form to either fax or mail it in for
submission. For help filling out the form, see MedWatchLearn. The form is available at:
www.fda.gov/downloads/aboutFDA/reportsmanualsforms/forms/ucm349464.pdf
• Call FDA at 1-800-FDA-1088 to report by telephone
Reporting Form FDA 3500 commonly used by heath professionals. The form is available at:
www.fda.gov/downloads/aboutFDA/reportsmanualsforms/forms/ucm163919.pdf
Hereby, Hyperice Inc decalres that the radio equipment contained in the Normatec Elite is in complinace
with the Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following
internet address: https://hyperice.zendesk.com/hc/en-us
FOR MEXICO ONLY
• This device is not intended for use by persons (including children) whose physical, sensory or mental
capabilities are different or reduced, or who lack experience or knowledge, unless such persons have
been given supervision or training in the operation of the device by a person responsible for their safety.
• Children should be supervised to ensure that they do not use the devices as toys.
• The device must only be powered at the safety extra-low voltage indicated on the device.
• The device must only be used with the charger unit provided with the device.
• The battery must be removed from the device before disposal. The device must be disconnected from
the charger when the battery is removed. The battery is removed for safe disposal.
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