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The device
stopped pumping
Message: Air
Leak
Message: Low
Battery
Cannot establish
or maintain
a Bluetooth
connection
Devices not
synching settings
and/or treatment
Call Hyperice customer service at +1.949.565.4994 if further assistance is needed.
WARRANTY INFORMATION
Normatec Elite Limited One-Year Warranty The Normatec Elite control unit is warranted by Hyperice, Inc.
a California corporation ("Hyperice"), against manufacturing defects in material and workmanship for a
period of one year from the date of purchase from Hyperice. In the event of any such defect occurring
during the warranty period, Hyperice will, at its option, (a) correct the defect by repair or by replacement of
the applicable part or component that fails as a result of such defect, without charge for parts and labor; or
(b) replace the control unit with one of the same or then current design.
The foregoing Warranties do not cover normal wear and tear or cosmetic damage, and are void if the
control unit and/or the attachments and other accessories (collectively, the "product") are not used in
accordance with the user manual, are otherwise misused or modified in any way, and/or are repaired
or altered by anyone other than an authorized service representative of Hyperice. These Warranties
expressly exclude transportation, shipping or insurance costs, or defects, damages, or failure resulting
from misuse, abuse, improper or abnormal usage, or neglect.
EXCEPT AS PROVIDED ABOVE, HYPERICE MAKES NO EXPRESS WARRANTIES OR ANY IMPLIED
WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE OR USE, AND ARE LIMITED IN DURATION AS STATED ABOVE. EXCEPT AS EXPRESSLY
STATED ABOVE, HYPERICE SHALL HAVE NO LIABILITY OR RESPONSIBILITY TO ITS CUSTOMER OR
ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY LIABILITY, LOSS, OR DAMAGE CAUSED
DIRECTLY OR INDIRECTLY BY USE OR PERFORMANCE OF THE PRODUCT OR ARISING OUT OF THE
USE OR INABILITY TO USE THE PRODUCT OR ANY BREACH OF THESE WARRANTIES, INCLUDING BUT
NOT LIMITED TO ANY DAMAGES RESULTING FROM INCONVENIENCE, LOSS OF TIME, PROPERTY, OR
INCOME, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitations or exclusions may not apply to you. These Warranties give you specific legal rights, and you
may also have other rights, which vary from state to state. In the event of a product defect covered by
the foregoing Warranties during the applicable warranty period, contact Hyperice at +1.949.565.4994 or
customersupport@hyperice.com.
All replaced parts and products become the property of Hyperice. New or reconditioned parts and
products may be used in the performance of Warranty service. Repaired or replaced parts and products
are warranted for the remainder of the original warranty period only. You will be charged for repair or
replacement of parts and products made after the expiration of the applicable Warranty period.
The session has been
stopped or ended
Air leak
Battery needs to be
charged
Bluetooth is turned off
on mobile device
Devices are not paired
Check that the Start/Stop LED is ON and the timer
is counting down. If not, press Start/Stop
button to start or resume session.
Check that there is no air leak error message on the
display screen.
Check that there is no Low Battery message on the
display screen.
Check for punctures in the attachment.
Plug in the control unit to charge the battery
Turn on Bluetooth on mobile device attempting to
connect with the Normatec Elite
Check that the white pairing indicator light is illuminated
on both devices. If not, your devices are not paired.
Follow the "Using HyperSyncTM" instructions in the
Operating Instructions to pair your devices.
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