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Help and Troubleshooting
Drive Letter Conflict: Windows Operating Systems
•
As mentioned in the 'System Requirements'
section of this manual (on page 3), the
VP50/VP50C requires two consecutive drive
letters AFTER the last physical disk that appears
before the 'gap' in drive letter assignments (see
Figure 9.10.) This does NOT pertain to network
shares because they are specific to user- profiles
and not the system hardware profile itself, thus
appearing available to the OS.
•
What this means is, Windows may assign the
VP50/VP50C a drive letter that's already in use
by a network share or Universal Naming
Convention (UNC) path, causing a drive letter
conflict. If this happens, please consult your
administrator or helpdesk department on
changing drive letter assignments in Windows
Disk Management (administrator privileges
required.) As mentioned in the 'System
Requirements' section of this manual (on
page 3), the VP50/VP50C requires two
consecutive drive letters AFTER the last physical
disk that appears before the 'gap' in drive letter
assignments (see Figure 9.10.) This does NOT
pertain to network shares because they are
specific to user- profiles and not the system
hardware profile itself, thus appearing available
to the OS.
In this example (Figure 9.10), the VP50/VP50C uses drive F:, which is the first available drive letter after drive E: (the
last physical disk before the drive letter gap.) Because letter G: is a network share and not part of the hardware
profile, the VP50/VP50C may attempt to use it as its second drive letter, causing a conflict.
If there are no network shares on your system and the VP50/VP50C still won't load, it is possible that a card reader,
removable disk, or other previously installed device is holding on to a drive-letter assignment and still causing a
conflict.
Please note that Drive Letter Management, or DLM, has improved significantly in Windows 8.1,10 and 11 so you
may not come across this issue, but if you are unable to resolve the conflict, please contact Kingston's Technical
Support Department or visit Kingston.com/support for further assistance.
Figure 9.10 - Drive Letter example
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