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Help and Troubleshooting
Reset Device
If you forget your password or need to reset your device, you can click on the 'Reset Device' button that appears in
one of two places depending on how the drive is set up (either on the Admin Login Password menu If Admin/User is
enabled, or on the 'User Password' Login menu if Admin/User mode is not enabled) when the VP50 Launcher is
executed. (see Figure 9.7 and 9.8)
•
This option will allow you to create a new
password, but to protect the privacy of your
data, the VP50/VP50C will be formatted. This
means that all of your data will be erased in
the process.*
•
Note: When you do click on 'Reset Device', a
message box will appear and ask if you want
to enter a new password prior to executing
the format. At this point, you can either 1)
click 'OK' to confirm or 2) click 'Cancel' to
return to the login window. (See figure 9.8)
•
If you opt to continue, you will be prompted
to the Initialize screen where you can enable
'Admin and User modes' and enter your new
password based on the Password option you
choose (Complex or Passphrase). The hint is
not a mandatory field, but it can be useful in
providing a clue as to what the password is,
should the password ever be forgotten.
Figure 9.7 - Admin Password: Reset Device Button
Figure 9.8 - User Password (Admin/user not enabled) Reset Device
Figure 9.9 - Reset device confirmation
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