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Troubleshooting
You have doubts about whether your cooktop is working correctly this does not necessarily mean there is a
breakdown. Nevertheless, check the following points
PROBLEMS
When you switch the unit on the
supply-line breaker trips off or the
supply-line fuse burn
Your cooktop makes a faint
clicking noise when in operation
The unit doesn't work at all
After turning an element ON, and
having a pot /pan placed on the
element, there is no heat and the
digital indicator continues flashing
Cookware makes noise during
cooking
The cooktop gives off a smell
when first used for cooking
Servicing of an induction unit is to be done by an authorized service agent. Contact your dealer for service
location closest to your residence. Never try servicing the unit yourself.
If any crack on the vitroceramic glass can be noticed, or the glass is broken DO NOT USE THE UNIT.
Disconnect the electrical supply to the unit by tripping the breaker off (if the unit is hard-wired to the supply)
or just unplug the unit (if there is a plug on the supply cable).
After sale service:
Dealer /Importer:
SERVICE CENTERS
Name
MANUFACTURER:
BERTAZZONI SPA
VIA PALAZZINA, 8 – 42016 – GUASTALLA (REGGIO E.) ITALY
Tel. 0522/226411 – telefax 0522/226440 –
POSSIBLE CAUSES
Your unit may be connected
incorrectly, or there is an internal
problem
This noise occurs when the power
is being shared between two
induction elements
There may be a power supply or
internal problem
The pot/pan you are trying to use
is not suitable with induction
cooking or its diameters is under
10 cm (4")
Your cookware create noise from
vibrations caused by induced
current
A new unit
Name, address, phone
Phone
http://www.bertazzoni-italia.com
18
WHAT SHOULD YOU DO?
Have the connection checked
first, if ok contact your service
agent.
This is a normal occurrence
Check your beakers
/fuses/connection cable
If ok contact your service agents
Use another piece of cookware
suitable for induction cooking
Under high power this
phenomenon is normal with some
types of pots and pans. There is
no danger for the cooktop
Use each heating element for an
hour with a pan filled with water
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