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symptom
Flame is a blue,
Blockage in vent.
lazy, transparent flame
White / grey film forms
Sulphur from fuel is being
on glass.
depos
surfaces.
Exhaust fumes smelled
Appliance may be leaking
in room, headaches.
exhaust fumes into the room.
Pilot will not light. Makes
No siginal from remote with no
noise with no spark at
pilot ignition.
pilot burner. (EI only)
Pilot sparks but will
Gas supply.
not light.
Out of propane gas.
Remote control (if equipped).
Battery holder (including
Battery holder (including wall
switch) is in "off"
switch) mounted upside down.
position; burner comes
Battery holder (including switch)
on.
and/or wire is grounding.
Faulty wire
Remote control and/or
Remote control lights but
battery holder (including
no spark or flame. (Remote is
locked out).
switch) is not functioning
properly.
Battery holder (including switch)
or remote has low battery.
Error with synchronizing.
Remote too far away from
battery holder (including switch).
Flames are very
Door is open.
aggressive.
Appliance won't
No power to the system.
perform any
Battery holder (including switch)
functions.
in wrong position (if equipped).
Battery holder, battery holder
(including switch) and/or remote
control isn't operational.
Appliance keeps
High limit switch has tripped.
shutting off.
problem
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ited on glass, logs, or -
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8.0 troubleshooting
test solution
Remove blockage. In really cold conditions, ice buildup may
occur on the terminal and should be removed as required.
Clean the glass with a recommended gas fireplace glass
cleaner. DO NOT CLEAN GLASS WHEN HOT.
If sulphur deposits are not cleaned off regularly, the glass may
become permanently marked.
Check firebox glass door was properly reinstalled after cleaning.
If not rectified, turn off appliance. Contact a qualified technician.
Reprogram receiver code.
Replace battery holder (including switch), if applicable.
Contact a qualified technician.
Fill the tank.
Follow reprogramming instructions for specific remote
installed with your appliance.
Replace remote control.
Reverse.
Replace.
Check for ground (short); repair ground or replace wire.
Replace.
Reset by turning power source off then on.
note:
If back up batteries are installed, they must also be
removed to re-program
Replace batteries.
Reset battery holder (including switch) and remote control.
Refer to "wiring diagram" section in the Installation manual.
Ensure door is secured properly. If not rectified, contact a
qualified technician.
Check breaker to verify it's in the "on" position.
Verify that the 3 position switch on the battery holder (including
switch) is in the remote position (middle).
Check battery power and battery orientation.
Your appliance (LV models equipped with DHC or LVX models)
is fitted with a safety switch that shuts your appliance off in the
event that your fireplace and/or enclosure are reaching unsafe
operating temperatures. Contact a qualified technician.
troubleshooting
W415-4193 / A-0 / 07.23.24
EN
21
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