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Troubleshooting
Before calling for service, review the symptoms and recommended solutions below. If none of the
suggested solutions resolve your problem, please visit our website at www. samsung.com or call Samsung
Customer Care at 1-800-SAMSUNG (726-7864). Note that you will be charged for any service visits in which
no defects were found.
General
Temperature
Symptom
Fridge/freezer does not
operate.
Fridge/freezer
temperature is warm.
Fridge/freezer is over-
cooling.
Interior wall is hot.
SBS_RS4000D_DA68-04820F-01_EN.indd 15
SBS_RS4000D_DA68-04820F-01_EN.indd 15
Possible causes
• Power cord is not plugged in
properly.
• Temperature control is not set
correctly.
• Refrigerator is located near a
heat source or direct sunlight.
• Not enough clearance between
refrigerator and nearby walls or
cabinets.
• The refrigerator is overloaded.
Food is blocking the
refrigerator vents.
• Temperature control is not set
correctly.
• Refrigerator has heat-proof
piping in the interior wall.
Solution
• Properly plug in the power cord.
• Set the temperature lower.
• Keep the refrigerator away from
direct sunlight or a heat source.
• We recommend that the gap
between the refrigerator and
nearby walls (or cabinets) is more
than 2" (50 mm).
• Do not overload the refrigerator. Do
not allow food to block vents.
• Set the temperature higher.
• To prevent condensation from
forming, the refrigerator has heat-
proof piping in the front corners.
If the ambient temperature rises,
this equipment may not work
effectively. This is not a system
failure.
Troubleshooting
2024-07-18( )
2024-07-18( )
15
11:22:58
11:22:58
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