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13.
After-sales service
Should your product stop working or develop a fault, first read this guide over, and
then check the batteries and replace/recharge them if necessary. Also check that you
are using the product correctly.
If the problem persists, contact your distributor or check out on www.numaxes.com.
You can also contact NUM'AXES at +33.2.38.69.96.27 or export@numaxes.com.
Depending on the extent of the malfunction, you may have to return the product for
service and repair.
For all repairs, please supply the complete product and the proof of purchase (invoice
or sales receipt). If you omit one of these items, the after-sales service will have to
invoice you for any repair costs incurred.
14.
Guarantee
NUM'AXES guarantees the product against production defects for two years after
purchase. All postage and packing charges will be the purchaser's sole responsibility.
15.
Guarantee conditions
1.
The guarantee will be valid only if the proof of purchase (invoice or sales receipt),
without cancellation, is submitted to the distributor or to NUM'AXES. The
guarantee is limited to the original purchaser.
2.
This guarantee does not cover the following:
−
PIE1061 ref. NGPIEPHO028: changing the SIM card, antenna, USB cable,
mounting strap and wall mounting kit
−
PACK PIE1061 ref. NGPIEPHO077: changing the SIM card, AA batteries,
memory card, antenna, USB cable, mounting strap and wall mounting kit
−
direct or indirect risks incurred when sending the article back to the
distributor or to NUM'AXES
−
damage to the product caused by: negligence or incorrect use, use
contrary to the instructions or not envisioned therein, repairs performed
by unauthorized persons
−
loss or theft
3.
If the product is found to be defective, NUM'AXES will either decide to repair or
to replace it.
4.
No claim may be advanced against NUM'AXES, particularly in relation to
incorrect use or breakdown.
Guide PIE1061 – Mars 2024 – ind. C - 38/114
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