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9
LIMITED WARRANTY
Greenworks products and batteries are protected
against all defects in materials, parts, or workmanship
under normal use for a period of 4 years from the
shipping date or in-store purchase date.
At its own discretion, Greenworks can opt to repair,
replace, substitute with a comparable item, or issue a
refund for products that are determined to be defective
through normal use or that have been damaged during
shipment. Proof of purchase and product registration
is required. Replacement of products or parts subject
to normal wear and tear is the responsibility of the
customer.
This warranty is valid only for units which have been
maintained in accordance with the instructions found
in the operator manual supplied with the product; and
for units which have been registered in one of the
following ways:
Online: greenworkstools.com
Phone: 1-855-345-3934
If Greenworks accepts a return under warranty, you
can return the defective or damaged product only
after you call our Customer Care team and receive a
Return Authorization from Greenworks. You will also
receive a refund for your original shipping charges,
and Greenworks will arrange and pay for your return
shipping charges. To request a Return Authorization,
please contact us at 1-855-345-3934.
9.1
ITEMS NOT COVERED BY WARRANTY
• Any part that has become inoperative due to
misuse, commercial use, abuse, neglect, accident,
improper maintenance, or alteration.
• The unit, if it has not been operated and/or
maintained in accordance with the operator manual.
• Normal wear, except as noted below:
• Routine maintenance items such as lubricants.
• Normal deterioration of the exterior finish due to
use or exposure.
• Any part/product, that has become inoperable
due to use with any non-Greenworks - branded
parts or batteries/chargers.
9.2
HELPLINE
Warranty service is available by calling our toll-free
helpline at: 1-855-345-3934.
9.3
SHIPPING
Transportation charges for the movement of any power
equipment unit or attachment are the responsibility of
the purchaser. It is the purchaser's responsibility to
pay transportation charges for any part submitted for
replacement under this warranty unless such return is
requested in writing by Greenworks.
English
9.3.1
ADDRESS
USA address:
Greenworks Tools
P.O. Box 1238, Mooresville, NC 28115
Canada address:
Greenworks Tools Canada, Inc.
P.O. Box 93095, Newmarket, Ontario, L3Y 8K3
Mexico address:
Importadora Primex S.A. de C.V.
Blvd. Magnocentro No.4 San Fernando La Herradura
Huixquilucan, Estado de México C.P. 52765
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