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30 TROUBLESHOOTING
TROUBLESHOOTING
FAQs
Frequently Asked Questions
Q:
What are the best temperature settings for my refrigerator and freezer?
A:
The default setting for the refrigerator is the middle setting on the control (number 3). The default
setting for the freezer is the middle setting on the control (number 3). Adjust these settings as
necessary to keep food at desired temperatures. Milk should be cold when stored on the inner shelf
of the refrigerator. Ice cream should be firm and ice cubes should not melt in the freezer.
Q:
Why do I hear a buzzing noise from my refrigerator periodically?
A:
This may happen if you do not have a water source attached to your refrigerator and the icemaker is
turned on. If you do not have a water source attached to the back of the refrigerator you should turn
the icemaker off.
Q:
My refrigerator is powered on and the controls are working, but it's not cooling. What is
wrong?
A:
The refrigerator is in Display Mode. The Display Mode disables all cooling in the refrigerator and
freezer sections to conserve energy while on display in a retail store.
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooling
Problem
Refrigerator is not
cooling or has no
power.
Cooling system runs
too much.
The refrigerator control is set to OFF (some models).
• Turn the control ON. Refer to the Control Panel section for proper temperature settings.
Refrigerator is set to Demo Mode (some models).
• Demo Mode allows the lights and control display to work normally while disabling cooling,
to save energy while the refrigerator is on the showroom floor. See the FAQs section of
this manual for instructions on how to disable Demo Mode.
Refrigerator is in the defrost cycle.
• During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30
minutes and confirm the proper temperature has been restored once the defrost cycle has
completed.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
Refrigerator was recently relocated.
• If the refrigerator was stored for a long period of time or moved on its side, it is necessary
for the refrigerator to stand upright for 24 hours before connecting it to power.
Refrigerator is replacing an older model.
• Modern refrigerators require more operating time but use less energy due to more
efficient technology.
Refrigerator was recently plugged in or power restored.
• The refrigerator will take up to 24 hours to cool completely.
Possible Cause & Solution
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