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• any Product which has been modifi ed or operated outside of Intel's publicly
available specifi cations or where the original identifi cation markings (trademark
or serial number) has been removed, altered or obliterated from the Product.
HOW TO OBTAIN WARRANTY SERVICE
To obtain warranty service for the Product (whether purchased in its original sealed
packaging or as part of a computer system), you may contact your original place of
purchase in accordance with its instructions or you may contact Intel.
To request warranty service from Intel, you must contact the Intel Customer Support
("ICS") center in your region within the warranty period during normal business hours
(local time), excluding holidays and return the Product (the boxed Intel® processor and
accompanying thermal solution) to the designated ICS center. (See back cover for
information regarding how to contact ICS in your region.) Please be prepared to provide:
(1) your name, mailing address, email address and telephone numbers; (2) proof of
purchase; (3) model name and product identifi cation number found on the Product; (4) if
applicable, a description of the computer system including the brand and model; and (5)
an explanation of the problem. The ICS representative may need additional information
from you depending on the nature of the problem.
Upon ICS's verifi cation that the Product is eligible for warranty service, you will be
issued a Return Material Authorization ("RMA") number and provided with instructions
for returning the Product to the designated ICS center. When you return the Product to
the ICS center, you must include the RMA number on the outside of the package. Intel
will not accept any returned Product without an RMA number, or that has an invalid
RMA number, on the package. You must deliver the returned Product to the designated
ICS center in the original or equivalent packaging, with shipping charges pre-paid, and
assume the risk of damage or loss during shipment. Freight charges and/or handling fees
may apply if the Product for which you are requesting warranty services was not sold
via authorized distribution in your country/Region. (For a defi nition of country/Region,
contact the ICS center in your region or go to www.intel.com/support.)
Intel may elect to repair or replace the Product with either a new or reconditioned Prod-
uct or components, as Intel deems appropriate. The repaired or replaced product will be
shipped to you at the expense of Intel within a reasonable period of time after receipt
of the returned Product by ICS. The returned Product shall become Intel's property on
receipt by ICS. The replacement product is warranted under this written warranty and is
subject to the same limitations and exclusions for ninety (90) days or the remainder of
the original warranty period, whichever is longer. If Intel replaces the Product, the Limited
Warranty period for the replacement Product is not extended.
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