Publicité
Les langues disponibles
Les langues disponibles
- Any electrical conductors will affect the range, such as
cars, chain-link dog runs, metal structures, and radio
towers. For best results, operate away from these objects.
4. My units are not holding a charge.
- The batteries might not be charged properly, or the
charger, splitter, and the charging port may not be
functioning properly. You can send in your charging units
to have us inspect them.
– The charging pin may be damaged. Inside the charging
port, there is a metal pin that should be standing straight
up and stiff. If the pin is wobbling, broken, or missing, you
will need to send the unit in to the Repair Department.
The charging port must be clean prior to charging; clean
the dirt out with a cotton swab and some rubbing alcohol.
If the dog is in saltwater, be sure to rinse the receiver and
charging port with clean water.
– If the above does not resolve your issues, contact Dogtra
customer service at info@dogtra.com or
(888) 811-9111.
5. My dog has skin irritation.
- This may be due to an improper fit or from wearing the
unit too long. If your dog exhibits signs of skin irritation,
consult with a veterinarian. Once the dog's skin returns
to a normal condition, continue to use the receiver and
check your dog's neck each time you use the unit.
36
DOGTRA PRODUCT WARRANTY
LIMITED WARRANTY
For Dogtra Products Purchased from Dogtra Authorized Dealers
One-Year Warranty
Except as otherwise provided below, Dogtra warrants to the original retail
purchaser ("You") that its Dogtra products shall be free of defects in
materials and workmanship for a period of one (1) year from the date of
purchase ("Warranty"). The Warranty covers the cost of repair (parts and
labor) or replacement (if repair is not feasible) of a defective Dogtra product
during said one-year period. For such repaired or replaced products, the
remaining portion of the original warranty period, or ninety (90) days,
whichever is longer, shall apply. Dogtra, at its sole discretion, shall determine
whether to repair or replace a product covered by the Warranty.
Warranty Conditions
The Warranty is not transferrable and applies to your Dogtra product only if:
(1) You are the original retail purchaser of the product,
(2) You bought the product from a Dogtra authorized dealer, and
(3) You present a receipt or other proof of purchase showing a valid purchase
date, the name and address of the authorized dealer, and the purchased
product identified by model and/or serial number.
Warranty Exclusions
The Warranty does not cover damage, loss, or deterioration to your Dogtra
product caused: by misuse, neglect, abuse, or other improper handling of the
product; by failure to follow use or care instructions; by use of the product
for other than its intended purpose; by accident or natural forces such as
fire or flooding; or by normal wear and tear such as scratches to the product
surface.
The Warranty also does not cover Dogtra products that: are purchased
37
Publicité
