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MAINTENANCE
Basic maintenance
Be sure the rubber-charging cap is securely in place
when the e-collar is in use. After each training session,
carefully inspect the unit for any missing parts or damage
to the casing. Damaged or broken casing may affect the
waterproof guarantee on the unit. After confirming that
there is no damage to the casing, rinse the receiver and
clean out any dirt or debris.
Storage maintenance
The 1900S BLACK EDITION should be fully charged before
storing for extended periods. While in storage, the unit
should be given a full charge once a month and before the
first use. Store the units in room temperature. Do not keep
the units exposed to extreme climates.
Troubleshooting
If the unit is malfunctioning, please refer to the
"Troubleshooting Guide" before sending it to Dogtra for
service. If you have any questions or concerns, you may
email them to Info.canada@dogtra.com, or call customer
service at 1 (888) 811-9111.
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TROUBLESHOOTING GUIDE
1. My dog is not reacting to the receiver.
– Make sure the receiver and transmitter are turned on
by holding down the on/off button on each device
until the LED lights up.
– Be sure the collar strap is tight enough so both contact
points are touching the dog's skin.
– The contact points may be too short for the dog. To
place an order for longer contact points that are more
appropriate for your dog, please call (888) 811- 9111.
If you are already using the longest contact points
available, you might need to trim down the hair on the
dog's neck so both contact points are touching the
dog's skin.
– The intensity level may be too low for your dog. Keep
increasing the stimulation until the dog responds,
usually with neck movement, head shaking, looking
over its shoulder, etc. (response may be very subtle).
2. The LED indicator light comes on, but I do not feel
any stimulation.
– Testing the system at various levels using the test light
is the best way to test your system. Your tolerance may
be higher than the level you are testing yourself.
– The battery may be low, so check the LED light for
battery life.
3. The transmitter has no range or stimulation is less
when the dog is farther away.
– The antenna(s) may be damaged. To order parts,
please contact customer service at (888) 811- 9111 or go
to www.dogtra.com.
– The range indicated on the unit's box is for flat terrain.
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