Under no circumstances should you attempt to repair the appliance yourself.
Repairs carried out by inexperienced persons may cause injury or serious malfunctioning.
Contact the local store where your purchase was made.
When the appliance is not in use for long periods, disconnect from the electricity supply, empty
all foods and clean the appliance, leaving the door ajar to prevent unpleasant smells.
Troubleshooting
You can solve many common problems easily, saving you the cost of a possible service call.
Try the suggestions below to see if you can solve the problem before calling for service.
Problems
Power cut
Unusual noises
The appliance does not
get cold enough
Your appliance does
not get cold at all
Frost forms inside your
appliance
Some foods do not
freeze completely
Frozen meat has white
streaks
The door is difficult to
open
The appliance is not
working
Condensation appears
on the outside of the
appliance
The light does not work
Solutions
If the internal temperature of the Freezer is -18℃ or less when the power
returns, your food is safe. The food in your Freezer will remain frozen for
approx 21 hours with the door closed. Do not open the Freezer door more
than necessary.
✓ Check the adjustment of the feet of your appliance and its stability.
✓ Check that it is not touching a wall.
✓ Check that all the movable parts (trays, racks, etc..) are securely in
place.
✓ Check if the temperature is correct. If this is not the case, adjust the
temperature appropriately.
✓ Make sure that you have not placed a large amount of food or hot food
in your appliance.
✓ Be careful not to open the door too often or leave it open.
✓ Check that the door is closed tightly.
✓ Keep your device away from heat sources.
✓ Make sure that the ventilation around the unit is respected.
✓ Check that your appliance is connected to the electrical supply.
✓ Check that the circuit-breaker for your house has not cut out and that
the fuse has not blown or been unscrewed
✓ Be careful not to open your appliance's door too often and not to leave
it open.
✓ This is quite normal for food that contains a lot of sugar, fat or alcohol
not to freeze completely and to remain partially soft (ice cream, fruit
juice, etc...).
✓ Check that your temperature is correctly set and is not at a too low
temperature
✓ Check that you haven't kept this meat too long in the freezer
✓ It is normal for the door to offer some resistance to being opened,
particularly when you have just shut it: a slight depression forms in
your appliance to ensure the door seals perfectly. AIl you have to do
is wait a few seconds before re-opening.
✓ Check that your appliance is connected to the electrical supply.
✓ Check that the circuit-breaker for your house has not cut out and that
the fuse has not blown or been unscrewed
✓ This may be due to a change in the room temperature. Wipe off any
residue of moisture. If the problem continues contact the local store
where your purchase was made.
✓ Check that your appliance is connected to the electrical supply.
35