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2. Check hopper for pellets
3. Check firebox to see if there are pellets in the
firebox. The easiest way to do this is to pull
the burner clean-out lever. Then remove the
cup from the bottom of the grill and check for
pellets. Use a vacuum to clean-out any pellets
that may be in the bottom of the grill.
A. If there are a lot of pellets in the cup. Reinstall
the cup and close the burner clean-out, remove
the grill grates, grease tray, and heat deflector
and vacuum out any pellets in the bottom of
the grill. Try restarting the grill. If restarting the
grill does not work and pellets are getting to
the burner cup the heating rod may need to be
replaced.
B. If there are few or no pellets in the cup then
turn the dial to the feed position and see if
pellets fall out the bottom of the burner. If
there are no pellets check to see if the auger is
turning. If the auger motor is turning but the
auger is not there may be a sheared auger pin.
You can determine if the auger motor is turning
by watching the small white fan at the end of
the auger motor under the hopper. If the white
fan is turning the auger motor is on. If the white
fan is turning and the auger is not you will need
to replace the auger pin.
If problem cannot be resolved please call customer
service.
DIGITAL READOUT DISPLAYS SENSR
1. Turn the power off and unplug the grill.
2. Check to make sure the sensor inside of the grill
is connected properly to the electronic board
under the hopper.
3. Call customer service for a replacement sensor.
DIGITAL READOUT DISPLAYS PRERR
1. Press the Probe Temp button - Pressing the
Probe Temp button will toggle the digital
readout between the actual temperature inside
of the grill and the temperature measured using
the meat thermometer.
2. Make sure the meat thermometer is connected
properly to the front of the grill. If the Probe
Temp button is pressed to display the Probe
Temp without the meat thermometer properly
connected to the front of the grill it will display
PRERR.
3. Call customer service for a replacement meat
thermometer.
DIGITAL READOUT DISPLAYS "-----"
1. Rotate the dial from Shutdown to feed or any
other cook setting.
LIMITED WARRANTY
Camp Chef No-Hassle Warranty
Here at Camp Chef we stand by our products and take pride
in our customer service. Because of this, your new Camp
Chef product comes with a No-Hassle Warranty. What does
that mean? It means that if we did something wrong, we
will make it right. We guarantee our products to be free from
defect in all materials and workmanship (excluding paint
and finish). We will replace defective parts so you can get
back to enjoying your product as soon as possible.
Required Maintenance:
Clean your product after each use to maintain its finish and
prolong its lifespan. Wipe away all grease and ashes. Keep
metal products free of moisture, salts, acids and harsh
fluctuations in temperature. Unfortunately, product paint
and other finishes are not covered by this warranty. The
exterior finish of the product will wear down over time.
Coverage Details:
Warranty does not cover normal wear of parts or damage
caused by misuse, abuse, overheating and alteration. No
alterations are covered in this warranty. Camp Chef is
not responsible for any loss due to neglectful operation.
Furthermore, this warranty does not cover items purchased
from a 3rd party company, unauthorized dealers, or
damages caused by natural disasters such as earthquakes,
hurricanes, tornadoes, floods, lightning, fires, etc.
Upon the expiration of this warranty, all such liability will
terminate. No other warranties are expressed or implied.
Please keep all original sales receipts from the authorized
dealer. Proof of purchase is required to obtain warranty
services. Any parts or products returned without written
authorization will be discarded without notice.
To obtain warranty services submit a warranty request at
http://www.campchef.com/warranty-information, email
warranty@campchef.com, or call 1.800.650.2433.
Our Product Specialists are happy to help.
Warranty applies to the contiguous U.S. states only.
WARRANTY COVERAGE PERIODS
Pellet Grills & Stoves
Fire Pits
Water Heaters
Movie Screens
All other items & accessories
Extended warranty available on select models
1 year from purchase date
1 year from purchase date
1 year from purchase date
1 year from purchase date
90 days from purchase date
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