Velleman CAMIP5N Notice D'emploi page 19

9.5 Static IP users
When using only fixed IP addresses, a DDNS service is not required. There are two ways to find out the static
WAN IP address of the camera:
• Connect a computer to the same connection as the camera and open a website that tells you what IP
address you are on (e.g. www.whatismyip.com).
• Log on to the router and view the status page to find out its WAN IP address. To connect to the IP camera,
enter the WAN IP address of the router followed by the port number to which the camera is connected into
the address bar of a browser (e.g. http://116.25.51.115:85/). Make sure UPnP is enabled or the camera is
added to the router's virtual mapping list.
9.6 Using DDNS
DDNS stand for Dynamic Domain Name Server. It is a service that links dynamic IP addresses to fixed domain
names. This way, the camera will always be accessible by using a domain name, no matter which IP address
was assigned to it.
1. To obtain a domain name and password, refer to a DDNS website on the internet.
2. Enter the name and password in the DDNS Service Settings page and press Submit. The camera
reboots.
3. Check the UPnP settings. If the status is not Succeed, try to change the port number in the Basic
Network Settings page. Submit and reboot the camera.
4. To connect to the camera, enter domain name of the camera in the address bar of a web browser. The
prefix www. is not required. When multiple cameras are connected to the router, add the port number
behind the domain name (e.g. http://ipcam. Video.net:85/)
9.7 Using a mobile phone
It is possible to connect a smartphone to the IP camera. Many third-party software developers offer compatible
software. An example is the "IP Cam Viewer" software which is available from the iTunes and Google Play
stores. After installation, just enter the external hostname, IP port, username and password, and you can view
the images on your smartphone.
10. Troubleshooting
IP address
Always make sure the camera is on the same subnet (same subnet mask) as the PC you are using to
configure it
Network configuration
• Check if your HTTP server software is configured and running properly.
• If the camera is behind a firewall, make sure the firewall software is allowing inbound connections on
port 80. If not, use an alternate port. The same goes for certain anti-spam and anti-virus software
packages.
• If the camera is behind a cable/DSL router, make sure to configure port forwarding properly. Refer to the
user manual of the router.
No image
• Video streaming is transmitted by the ActiveX controller. If this controller is not installed properly, no video
image is shown.
• When you install the IP Camera Tool, the ActiveX controller is installed at the same time. If not, download
the ActiveX controller from the internet and set the safety properties of your web browser so it accepts
ActiveX content.
Slow image
The frame rate of the shown video depends on a number of external factors, e.g.:
• Network bandwidth
• PC performance and display settings
• Number of visitors that are viewing the camera simultaneously
• Network equipment (e.g. use a switch in stead of a hub for multiple IP cameras).
Camera not available via Internet
Possible reasons may include:
• ActiveX controller is not installed/working properly.
Note: a standard Firefox browser does not support ActiveX. However there are plug-ins available on the
Internet.
V. 02 – 22/05/2012
CAMIP5N
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