Simple troubleshooting
Problem
The appliance no longer
responds.
The grinder will not start.
Coffee or milk froth quality
varies widely.
Milk froth quality varies
widely
No hot water dispensed.
Too little milk froth, none
at all, or the milk system
is not taking in any milk.
The milk/blended milk
drinks are too cold.
The personally selected
per-cup quantity is
not reached. Coffee
dispensing slows
to a trickle or stops
completely.
Coffee has no "crema".
If you are unable to solve the problem, always call the hotline!
You will find the telephone numbers at the back of these instructions�
Cause
Fault in the appliance
The appliance is too hot.
Build-up of limescale in the
appliance.
The quality of the milk
froth depends on the type
of milk or the plant-based
alternative used.
The milk system or the
intake of the milk system is
soiled.
The milk system or the
intake of the milk system is
soiled.
Milk not suitable.
The milk system is assem-
bled incorrectly.
Build-up of limescale in the
appliance.
The milk used is too cold.
Coffee is ground too finely.
Pre-ground coffee is too
fine.
Heavy build-up of lime-
scale in the appliance.
Unsuitable type of coffee.
The beans are no longer
fresh.
The grinding setting is not
suitable for the beans.
Simple troubleshooting
Remedial action
Pull out the mains plug, wait
10 seconds, plug it back in.
Disconnect the appliance from
the mains and leave to cool for
one hour.
Descale the appliance
according to the instructions.
Optimise the result through the
selection of the type of milk or
plant-based drink.
Clean the milk system or the
intake (see the section "Care
and daily cleaning").
Clean the milk system or the
intake (see the section "Care
and daily cleaning").
Do not use milk that has been
boiled. Use cold milk with a fat
content of at least 1.5%.
Moisten the upper and lower
sections and fit them together.
Descale the appliance
according to the instructions.
Use lukewarm milk.
Adjust the grinding level to a
coarser setting. Use a coarser
ground coffee.
Descale the appliance
according to the instructions.
Use a type of coffee with a
higher proportion of robusta
beans.
Use fresh beans.
Adjust the grinding unit to a finer
setting.
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