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Troubleshooting
Samsung works hard to ensure that you don't have problems with your new range.
If you run into unexpected trouble, look first for a solution in the tables below.
If you're still having trouble after trying the suggested solution, call Samsung at
1-800-SAMSUNG (726-7864).
Checkpoints
Gas safety
Problem
Possible cause
You smell gas.
The surface burner knob is
not in the OFF position and
the burner is not lit.
There is a gas leak.
36 English
NX58R9311SS_AA_DG68-00905B-00_EN+MES+CFR.indb 36
Surface burner
All burners do not
light.
Solution
Turn the burner knob to OFF
Clear the room, building, or
Surface burners do
area of all occupants.
not light.
Immediately call your gas
supplier from a neighbor's
phone. Do not call from your
phone. It is electrical and
could cause a spark that could
ignite the gas. Follow the gas
Surface burner
supplier's instructions.
clicks during
If you cannot reach your
operation.
gas supplier, call the fire
department.
The burners do not
burn evenly.
Problem
Possible cause
The power cord is
not plugged into the
electrical outlet.
A fuse in your home
may be blown or the
circuit breaker may have
tripped.
The gas supply is not
properly connected or
turned on.
The control knob is not
set properly.
The burner caps are not
in place.
The burner base is
misaligned.
The control knob has
been left in the Lite
position.
Surface burner
components and caps are
not assembled correctly
and level.
The surface burners are
dirty.
Solution
Make sure the electrical plug
is plugged into a live, properly
grounded outlet.
Replace the fuse or reset the
circuit breaker.
See the Installation
Instructions that came with
your range.
Push in the control knob and
turn it to the Lite position.
Clean the electrodes.
Put the burner cap on the
burner head.
Align the burner base.
After the burner lights, turn
the control knob to a desired
setting.
If the burner still clicks, contact
a service technician.
See page 30.
Clean the surface burner
components.
(See page 29.)
2019-05-30
6:11:15
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