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Troubleshooting
This chapter lists some problems you might encounter while using your phone. Some
problems require you to call your service provider, but most are easy to correct yourself.
Message
SIM error
No network
connection/
Losing network
Codes do not
match
Any application
cannot be set
Calls not available
Phone cannot be
switched on
Possible causes
There is no SIM card in
the phone or it is inserted
incorrectly.
Weak Signal outside of
WCDMA network area.
Operator applied new
services
To change a security code,
you will need to confirm
the new code by entering
it again.
The two codes you have
entered do not match.
Not supported by service
provider or registration
required
Dialing error
New SIM card inserted
Prepaid Charge limit
reached
On/Off key pressed long
enough
Battery is not charged
Battery contacts are dirty
Possible Corrective Measures
Make sure that the SIM card is correctly
inserted.
Move towards a window or into an open area.
Check the network operator coverage map.
Check if the SIM card is older than 6~12
months.
If so, change your SIM at your network
provider's nearest branch.
The default code is [0000]. If you forget the
code, contact your service provider.
Contact your service provider.
New network not authorised.
Check for new restrictions.
Contact service provider or reset limit with
PIN 2.
Press the On/Off key down for at least two
seconds.
Keep charger attached for longer. Clean the
contacts.
Take out the battery and insert again.
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