Troubleshooting Guide - Hatco IWRM-UT Série Manuel D'installation Et D'utilisation

TROUBLESHOOTING GUIDE

WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom
Unit does not turn on.
LED display reads "NO TRIVET".
LED display reads "ADD PAN" and
the unit will not heat.
LED display reads "TOO HOT - ADD
WATER".
Error Message Guide
Problems with the Induction Warmer are indicated on the LED display with an error code. Below is an explanation of each error
code. Always investigate and correct the causes of an error.
Error Code
Unit over voltage
Unit under voltage
Unit over current
Internal over
temperature
Hardware error
Auxiliary power error
Communication error
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com, select the Support pull-
down menu, and click on "Find A Service Agent"; or contact the Hatco Parts and Service Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: support@hatcocorp.com
Probable Cause
No power to unit.
Electronic controls defective.
Trivet has not been calibrated or not
been placed on countertop.
Pan and trivet have moved off center
during operation.
Pan being used is not induction-ready. Use an induction-ready pan (see "Pan Specifications" in the
Chafing pan has run dry or pan on
trivet is too hot.
Error
Voltage of electrical system is too high for
the unit.
Voltage of electrical system is too low for the
unit.
Current (amperage) of electrical system is too
high for the unit.
The internal temperature of the unit has
exceeded the safe limit.
Unit is experiencing a disturbance in the
power supply and has shut down to protect
unit from damage.
Auxiliary power supply is not working properly.
Unit has shut down for protection against
damage.
Internal communication
components. Unit has shut down for protection
against damage.
ELECTRIC SHOCK HAZARD: Turn OFF power, unplug
power cord, and allow unit to cool before performing any
cleaning, adjustments, or maintenance.
Make sure power cord is plugged into an appropriate receptacle
(see SPECIFICATIONS section). Check circuit breaker and reset
as necessary. Check for damage to power cord. Check electrical
receptacle.
Contact Authorized Service Agent or Hatco for assistance.
Calibrate or center trivet (refer to the INSTALLATION and/or
OPERATION sections of this manual).
Remove pan and re-center trivet (refer to the OPERATION
section of this manual).
OPERATION section of this manual).
Fill pan with warm water to a depth of approximately 1/2"
(12 mm), and restart unit (refer to the OPERATION section of
this manual).
Description
error between
12
WARNING
Corrective Action
Corrective Action
Plug the unit into a properly grounded electrical
receptacle of the correct voltage, size, and plug
configuration. See the SPECIFICATIONS section
for details
Turn off unit and allow to cool for a minimum of 30
minutes before restarting.
Plug the unit into a properly grounded electrical
receptacle of the correct voltage, size, and plug
configuration. See the SPECIFICATIONS section
for details.
Contact Authorized Service Agent or Hatco for
assistance.
Form No. IWRMUM-0321
English