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damage as a result of lightning or power surges
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mechanical damages, overloading
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scaling (any de-scaling must be carried out according to the instructions for use)
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accidents including fire, flood, thunderbolt, etc
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damages or poor results due to wrong voltage or frequency
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damage to any glass or porcelain ware in the product
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professional or commercial use
This guarantee does not apply to any product that has been tampered with, or to
damages incurred through improper use and care, faulty packaging by the owner or
mishandling by any carrier.
In order to offer the best possible after-sales service and constantly improve customer
satisfaction, KRUPS may send a satisfaction survey to all customers who have had their
product repaired or exchanged in a KRUPS authorised service centre.
The international KRUPS guarantee applies only for products purchased in one of the
countries listed, and used for domestic purposes only in one of the countries listed on
the Country List. Where a product purchased in one listed country and then used in
another listed country:
a) The international KRUPS guarantee does not apply in case of non-conformity
of the purchased product with the local standards, such as voltage, frequency,
power plugs, or non-conformity with other local legal requirements or other local
technical specifications.
b) The repair process for products purchased outside the country of use may require
a longer time if the product is not locally sold by KRUPS country of usage.
c) In cases where the product is not repairable in the new country of usage, the
international KRUPS guarantee is limited to a replacement by a similar product or
an alternative product at similar cost, where possible.
Consumer Statutory Rights
This international KRUPS guarantee does not affect the statutory rights a consumer may
have or those rights that cannot be excluded or limited, nor rights against the retailer
from which the consumer purchased the product. This guarantee gives a consumer
specific legal rights, and the consumer may also have other legal rights which vary from
State to State or Country to Country. The consumer may assert any such rights at his
sole discretion.
*** Please keep this document for your reference should you wish to make a claim under
the guarantee
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