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Troubleshooting — Withings Body Smart
If you cannot fix the problem using the following troubleshooting instructions, please contact Withings or go to: withings.com/support
Problems
Scale does not wake up when I step on it.
I'm having syncing issues with my scale.
I want to change the units of my scale (lb, kg, st lb).
Solutions
- Make sure your Withings Body Smart has functional alkaline cells.
Change them if necessary.
- Make sure that your Withings Body Smart appears in Devices in
the Withings application. If not, please install it.
- Make sure your Withings Body Smart has functional alkaline
batteries. Change the batteries if necessary.
- If your Withings Body Smart is configured with Wi-Fi, make sure
your router is plugged in, that your Wi-Fi is operational, and that the
scale is in range of your router.
- If necessary, reboot your scale by removing a battery.
- If necessary, reboot your mobile phone.
- Press the button located on the back side of your scale.
- Press the button again to make the arrow point towards the
right unit.
- Press the button once more and maintain it until the progress bar
is complete.
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