Disconnect the power cord before performing any maintenance! NOTE: Switching the appliance to "OFF"
does not disconnect all power to the electrical components of the heater.
Never try to repair or replace any part of the heater unless instructions for doing so are given in this manual
or supplied from the factory. All other work should be done by a trained technician.
PROBLEM
Orange, lazy flame, excessive fuel
build-up in the burn pot
PROBLEM
Fire goes out or heater shuts down. • Hopper is empty, refill the hopper.
PROBLEM
Heater does not start a fire when
the "ON" button is pushed
PROBLEM
Heater enters shut-down mode
Ussc
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Trouble Shooting Errors
CAUSE: To rich air/fuel mixture
• Clean out the burn pot and behind the cleanout door.
• Make sure that the combustion door is closed and sealed properly. If
not, adjust door catch and/or replace door gaskets.
• Check that the exhaust is clear of any obstructions. Clean as needed
• Check for proper seating of the burn pot.
CAUSE: Burn pot burns out of fuel
• Loss of draft pressure. Make sure that the combustion door is closed
and sealed properly. If not, adjust door catch and/or replace door
gaskets. Check that the exhaust is clear of any obstructions. Clean as
needed.
• Make sure the viewing door and hopper lid is closed completely.
• Auger system is jammed or there is a "bridging" of the fuel in the
hopper, preventing fuel from flowing into the auger feed system.
CAUSE: Auto-Start Igniter fails to ignite the fuel in the burn pot.
• Turn the heater "OFF". Clear the un-burnt fuel from the burn pot and
try again.
• Check the pellet quality. Replace if moist, wet, or dirty.
• Loss of draft pressure. Make sure that the combustion door is closed
and sealed properly. If not, adjust door catch and/or replace door
gaskets. Check that the exhaust is clear of any obstructions. Clean as
needed.
• Check that the auto-start igniter is not blocked with ash or soot. (The
igniter is located behind the burn pot on the back wall of the combustion
chamber.)
• The auto-start igniter gets "red hot" during start-up. If you can not
visibly see the igniter glowing during start-up, then the igniter may need
to be replaced or there is a problem with the electrical control system.
• Check for proper alignment between the burn pot and the igniter
tube.
CAUSE: Heater has reached the 2nd over temperature limit.
• To much fuel in the burn pot. Restart heater after heater has cooled.
• RTD sensor in the room discharge air may be faulty causing the room
fan not to come on. Contact your dealer.
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