Mitel SMB Information Produit page 4

WELCOME TO MITEL
We are pleased you were able to convince your customer of the benefits of a Mitel communication
solution. Our products stand for the highest quality standards, combined with a high-quality design.
This supplementary sheet is part of the delivery of a Mitel SMB Controller. Please read the supple-
mentary sheet carefully before proceeding with the installation and commissioning of the commu-
nication server.
ABOUT MITEL
Mitel® (Nasdaq:MITL) (TSX:MNW) is a global
leader in business communications that easily
connect employees, partners and customers -
anywhere, anytime and over any device, for the
smallest business to the largest enterprise. Mitel
offers customers maximum choice with one of
the industry's broadest portfolios and the best
path to the cloud. With more than US$1 billion in
combined annual revenue, 60 million customers
worldwide, and #1 market share in Western
Europe, Mitel is a clear market leader in business
communications. For more information, go to
www.mitel.com.
ABOUT THE MITEL SMB CON-
TROLLER
Purpose and function
The Mitel SMB Controller is an open, modular
and comprehensive communication solution for
the small and medium business sector with an
extensive telephone portfolio and a multitude of
expansion cards and modules.
The business communication solution with all
its components was developed to cover in full
the communication requirements of businesses
and organisations, in a way that is both user-
and maintenance-friendly. The individual prod-
ucts and components are coordinated and must
not be used for other purposes or replaced by
third-party products or components (unless it is
to connect other approved networks, applica-
tions and terminals to the interfaces certified
specially for that purpose).
The Mitel SMB Controller can be loaded and
operated with different call manager software
(e.g. MiVoice Office 400). It is delivered without
a call manager software but with a Linux based
firmware, including the SMB Controller Manager
to configure the basic settings.
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User groups
The design of the phones, softphones and PC
a p p l i c a t i o n s w o r k i n g t o g e t h e r w i t h t h e
Mitel SMB Controller is particularly user-friendly,
which means they can be operated by all end
users without specific product training.
The phones and PC applications for professional
applications, such as the operator console or
call centre applications require training of the
personnel.
Specialist knowledge of IT and telephony is
assumed for the planning, installation, configu-
ration, commissioning and maintenance. Regu-
lar attendance at product training courses is
strongly recommended.
User information
Mitel products are supplied with the necessary
safety/legal information and user documents. All
user documents such as user guides and system
manuals are available for download from the
document portal as individual documents or as
documentation sets. Some user documents are
accessible only via a partner login.
It is your responsibility as a specialist retailer to
keep up to date with the scope of functions, the
proper use and the operation of the Mitel SMB
Controller communication solution and to
inform and instruct your customers about all the
user-related aspects of the installed system:
• Please make sure you have all the user docu-
ments required to install, configure and com-
mission the Mitel SMB Controller communi-
cation system with the loaded call manager
software and to operate it efficiently and cor-
rectly.
• Make sure that the versions of the user docu-
ments comply with the software level of the
products used and that you have the latest
editions.
• Always read the user documents first before
you install, configure and put a Mitel SMB