Truma Multivent TBM Mode D'emploi page 12

– Installation of replacement, supplementary or accessory
parts that are not original manufacturer's parts or which
have not been approved by the manufacturer. This applies
in particular if the appliance is subject to networked control,
if the control units or the software have not been approved
by Truma or if the Truma control unit (e.g. Truma CP plus
or Truma iNet Box) has not been exclusively used for con-
trolling Truma appliances or appliances approved by Truma.
– As a consequence of damage arising from foreign sub-
stances (e.g. oil, or plasticisers in the gas), chemical or
electrochemical influences in the water, or cases when the
appliance has come into contact with unsuitable sub-
stances (e.g. chemical products, flammable substances or
unsuitable cleaning agents)
– Damage caused by abnormal environmental or unsuitable
operating conditions
– Damage caused by force majeure or natural disasters or
any other influences not within Truma's responsibility
– Damage resulting from improper transport
– End customer's or third-party modifications of the appli-
ance, including any replacement, supplementary or acces-
sory parts, or installation of the same, especially concerning
the exhaust gas system or the cowl.
3. Making a warranty claim
The warranty must be claimed with an authorised service part-
ner or at the Truma Service Centre. All the relevant addresses
and phone numbers can be found at www.truma.com, in the
"Service" section.
The Manufacturer's address is:
Truma Gerätetechnik GmbH & Co. KG
Truma Servicezentrum
Wernher-von-Braun-Straße 12
85640 Putzbrunn, Germany
12
To ensure a smooth procedure, we would be grateful if you
could have the following details ready before contacting us:
– Detailed description of the defect
– Serial number of the appliance
– Date of purchase
The authorised service partner or the Truma Service Centre
will then specify the further procedure. To avoid transport
damage, the affected appliance must only be shipped by prior
arrangement with the authorised service partner or the Truma
Service Centre.
If the warranty claim is recognised by the Manufacturer, then
the transport expenses shall be borne by the same. If no
warranty claim is applicable, the Consumer will be notified
accordingly and any repair and transport expenses shall then
be the Consumer's liability. We ask you not to send in an ap-
pliance without prior arrangement.