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Common iAquaLink
®
Remember, if you get a new Wi-Fi Router, reset the defaults of your current Wi-Fi Router or simply change
your Wi-Fi network password, you will have to re-establish the connection between your cleaner and the
router. (See: Configure the System.)
User Issue
Wi-Fi light is off.
Wi-Fi light is flashing.
Wi-Fi light is on but
buttons and functions
are disabled.
Page 22
Troubleshooting
Possible Cause
Bright sunlight
Charging station is unplugged.
Power outage.
Lost internet connection.
Router is off.
Router password was changed.
Lost internet connection
Weak Wi-Fi signal.
Connectivity issue with local Wi-Fi
or connection to the server.
Firmware update in progress.
Polaris
FREEDOM
Cordless Robotic Cleaner | Owner's Manual
®
™
Suggested Solution
Shield the lights to block sunlight and re-check if
the lights are lit.
Plug the charging station into a GFCI outlet (see
Connect to a Power Source).
Verify that the breaker is on and electricity is being
supplied to the outlet.
Check internet connection - network may be down.
Turn router on.
Delete robot and reconnect with new router
password.
Check internet connection - network may be down.
• Check for adequate Wi-Fi signal strength.
• With a Windows laptop, go to Network
Connections in the Control Panel. Check
Signal Strength meter under Wireless Network
Connection icon while standing near the
charging station.
• With a smart device, search for, download,
and use an app that can check signal strength
while standing near the charging station. If Wi-Fi
signal is weak, consider installing a Wi-Fi
extender.
Contact your local internet service provider.
• Unplug your charging station and wait
10 seconds. Plug in the box again and see
if lights illuminate.
• Check Internet connection - network may
be down.
"PROG" is displayed in the app during an
over-the-air firmware update. Simply wait for button
functions to resume after update completes. Do not
unplug from power during an update.
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