VINCI EXPRESS COLD BREW Instructions page 12

TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE
1. The selected brew-strength
was too low.
The beverage is weak in flavor 2. Not enough coffee was added
to the Filter Basket.
3. The coffee grind is too fine.
4. Cold water was used.
1. The selected brew-strength
was too high.
2. Too much coffee was added to
The beverage is strong in flavor the Filter Basket.
1. Grounds were present on the
outside of the filter basket.
Excessive grounds or sediment
2. Too fine of a coffee grind was
in the beverage
used.
1. The Control Knob is in the OFF
position.
2. The Power Cord is not properly
connected to the Control Lid.
The Brew button is not
3. The Power Cord is not properly
illuminated
connected to an electrical outlet.
4. The electrical outlet has no
The unit will not run
power.
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SOLUTION
1. Select a higher brew-strength
2. Add additional coffee to the
Filter Basket without overfilling it.
3. Always use a medium to
coarse grind coffee.
4. Always use room temperature
water.
1. Select a lower brew-strength
2. Add less coffee to the Filter
Basket.
3. Add water or other liquid to
the completed brew to dilute the
beverage to achieve your desired
strength and flavor.
1. Verify the exterior and the
sealing surfaces of the Filter
Basket are free from any debris
before brewing.
2. Use a coarser grind coffee.
1. Rotate the Control Knob
clockwise to select the desired
brew-strength.
2. Verify the Power Cord is fully
inserted into the Control Lid.
3. Verify the Power Cord is fully
inserted into the power outlet.
4. Try a different power outlet.
5. The unit may require
factory service – Contact Vinci
Housewares support
PROBLEM POSSIBLE CAUSE
1. The water level in the Carafe is too
low.
2. The Water Pickup Tube is not
installed.
3. The Water Pickup Tube is damaged
or clogged.
The unit in running but no
4. The Filter Basket is overpacked with
water is circulating
coffee.
5. The coffee grind is too fine.
1. The water level in the Carafe was
above the Fill Line
Water is overflowing from the
2. The Filter Basket is overpacked
Carafe when brewing
with coffee.
3. The Coffee Grind is too fine.
1. The area around the O-Ring Seal of
the Filter Basket has some debris.
2. The Filter Basket is loose.
3. The Filter Basket is overpacked with
coffee.
Water is leaking from the
4. The coffee grind is too fine.
5. The Filter Basket O-Ring Seal is
top of the Filter Basket when
damaged or missing.
brewing
If you think there may be an issue with your product, please contact customer support at 888-735-3621
or email support@vincihousewares.com
www.vincihousewares.com | 888.735.3621 | support@vincihousewares.com
SOLUTION
1. Make sure the water level in the
Carafe is at the Fill Line.
2. Verify the Water Pickup Tube is
properly installed to the bottom of
the Control Lid.
3. Verify the Water Pickup Tube is
not clogged or damaged.
4. Do not overfill or compress the
coffee in the Filter Basket.
5. Always use medium to coarse
grind coffee.
6. The unit may require factory
service – Contact Vinci Housewares
support
1. Do not exceed the maximum
Fill Line when adding water to the
Carafe.
2. Do not overfill or compress the
coffee in the Filter Basket.
3. Always use medium to coarse
grind coffee.
1. Verify the exterior and the sealing
surfaces of the Filter Basket are free
from any debris before brewing .
2. Verify the Filter Basket is inserted
properly to the Control Lid and that
it is turned fully clockwise.
3. Do not overfill or compress the
coffee in the Filter Basket.
4. Always use a medium to coarse
grind coffee.
5. Contact Vinci Housewares support
to order a replacement O-Ring.
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