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8. Storage and Service
8.1 Storage
First turn the UPS system OFF: press the "OFF" switch to turn power off at the UPS system's outlets,
then disconnect the UPS system's power cord from the wall outlet. Next, disconnect all equipment
to avoid battery drain. If the UPS system will be stored for an extended period of time, recharge the
UPS system's batteries fully every three months by plugging the UPS system into a live AC outlet and
allowing the UPS system to charge for 4-6 hours. If the UPS system's batteries are left discharged
for an extended period of time, they may suffer a permanent loss of capacity.
8.2 Service
A variety of Extended Warranty and On-Site Service Programs are also available from Tripp Lite.
For more information on service, visit www.tripplite.com/support. Before returning your product for
service, follow these steps:
1. Review the installation and operation procedures in this manual to ensure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the "Request Return
(RMA)" link. From here you can request a Returned Material Authorization (RMA) number, which
is required for service. This simple on-line form will ask for your unit's model and serial numbers,
along with other general purchaser information. The RMA number, along with shipping instructions
will be emailed to you. Any damages (direct, indirect, special or consequential) to the product
incurred during shipment to Tripp Lite or an authorized Tripp Lite service center are not covered
under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must
have transportation charges prepaid. Mark the RMA number on the outside of the package. If
the product is within its warranty period, enclose a copy of your sales receipt. Return the product
for service using an insured carrier to the address given to you when you request the RMA.
9. Regulatory Compliance
Regulatory Compliance Identification Numbers
For the purpose of regulatory compliance certifications and identification, your Tripp Lite product has been
assigned a unique series number. The series number can be found on the product nameplate label, along with all
required approval markings and information. When requesting compliance information for this product, always refer
to the series number. The series number should not be confused with the marketing name or model number of the
product.
WEEE Compliance Information for Tripp Lite Customers and Recyclers (European Union)
Under the Waste Electrical and Electronic Equipment (WEEE) Directive and implementing regulations,
when customers buy new electrical and electronic equipment from Tripp Lite they are entitled to:
• Send old equipment for recycling on a one-for-one, like-for-like basis
(this varies depending on the country)
• Send the new equipment back for recycling when this ultimately becomes waste
Tripp Lite has a policy of continuous improvement. Specifications are subject to change without notice.
1111 W. 35th Street, Chicago, IL 60609 USA • www.tripplite.com/support
18-09-247-933652.indb 22
All manuals and user guides at all-guides.com
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18-09-247 93-3652_RevC
2/13/2019 3:27:37 PM
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