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T
roubleshooting T
ips
T
roubleshooting T
ips
Status Lights
Status Lights
GenerLink™ is equipped with one blue status light, one green status light, one
Problem
yellow status light, and one red fault status light. (See Diagram 1)
The GenerLink™ will not transfer to the generator during testing with utility
power present.
In the event of a power outage, none of the status lights will be
Cause
illuminated until generator power is provided.
The GenerLink™ unit is equipped with a lockout circuit that prevents transfer
to generator power if the load on the home exceeds 50-amps. The yellow
Green Status Light
Green Status Light
status light will be illuminated if the load exceeds 50-amps
When the green status light is illuminated utility power is present. This
Solution / Testing
represents a normal condition. If normal utility-supplied power is present in
1. Disconnect the generator.
your home (you are not powering your home with a generator) and the green
2. Reduce the load by turning off ALL the circuit breakers in the house
status light is NOT illuminated, maintenance is required and the unit must be
3. Confirm that the yellow status light is not illuminated
serviced. Do not, under any conditions, attempt to remove or repair
4. Reconnect and restart the generator.
GenerLink™ yourself. (Refer to Terms and Conditions for service instructions)
5. Restore load equal to or less than the capacity of generator.
6. Operate household loads using your generator.
Red Status Light
Red Status Light
7. Do not, under any conditions, attempt to remove or repair GenerLink™
The red status light indicates an abnormal condition exists and GenerLink™'s
yourself.
safety circuits were initiated. Illumination of the red status light does not
indicate an unsafe condition exists. It is normal for the red status light to
Problem
momentarily illuminate when GenerLink™ cycles between generator and
GenerLink™ will not continuously connect the generator to the loads or it
utility power.
periodically cycles the loads on and off.
Cause
If the red fault status light is illuminated continuously, DO NOT CONNECT a
GenerLink™ is equipped with load sensing capabilities. If it detects a
generator to GenerLink™. Service is required, immediately contact your Utility
connected load that exceeds the 50 amp continuous load rating, it will
or the Approved Installer. (Refer to the Terms and Conditions for service instructions)
automatically disconnect the generator for a short period of time.
Solution
Y
ellow Status Light
Y
ellow Status Light
Reconnect GenerLink™ through a 20-amp, 30-amp or 50-amp connector.
The yellow light indicates that the household load is greater than 30 amps. It is
normal for the yellow status light to be illuminated while utility power is
Problem
present. The load must be reduced before the GenerLink™ unit can be operated
The green indicator light on GenerLink™ is not illuminated when utility
with a portable generator. Reduce the load by turning off circuit breakers in the
power is present.
breaker panel.
Cause
The green status light on the bottom of the GenerLink™ must be illuminated
Blue Status Light
Blue Status Light
when utility power is present. If it is not illuminated, this may indicate an
When the blue status light is illuminated, generator power is present. This
abnormal condition that may require service.
represents that the generator is properly connected to the GenerLink™ and providing
Solution
generator power.
1. Call for service. (Refer to the Terms and Conditions for service instructions)
!
2. Do not attempt to test or use the GenerLink™ with a generator until the
condition is corrected.
If the green status light is NOT illuminated when
3. Do not, under any conditions, attempt to remove and/or repair GenerLink™
utility power is present, or the red fault status
yourself.
light IS illuminated, a potential hazardous
condition may exist. Contact your electric utility
or authorized installer.
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All manuals and user guides at all-guides.com
WARNING
Audible Alarm
Audible Alarm
Problem
After the generator is turned off and utility power is present, the house load
begins to cycle on and off.
This section only applies to GenerLink™ units equipped with optional
Cause
surge protection. Check the product label on unit collar for the model
While connected to the generator, GenerLink™ may have suffered an internal
number. Units with a model number MA23/24-S contain the whole
failure.
house surge suppression system.
Solution
1. Reduce the load by turning off all circuit breakers in the house.
GenerLink™ units equipped with optional surge protection are also equipped
2. Reconnect and restart the generator.
with an audible alarm. The alarm will sound continuously if the surge
3. Restore load equal to the capacity of generator.
components require service. (Refer to the Terms and Conditions for service
4. Operate household loads using your generator.
instructions) Do not, under any conditions, attempt to remove or repair
5. Call for service. (Refer to the Terms and Conditions for service instructions)
GenerLink™ yourself.
6. Do not, under any conditions, attempt to remove or repair GenerLink™
yourself.
If the alarm is sounding, you CAN CONNECT a generator to GenerLink™.
The audible alarm is an indication that service may be required. An authorized
utility technician or licensed electrician must service the device. (Refer to the
Terms and Conditions for service instructions)
Please refer
to page 22
for GenerLink™
testing,
while utility power
is present.
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