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4.3. CLEANING YOUR DEVICE
EN
Follow these instructions and precautions for cleaning the device:
• Unplug all the device's charging cables before cleaning it.
• Never immerse in water.
• Do not use a high-pressure cleaner, water jet or any other appliance or washing
method that would allow water to seep into the device.
• Clean the device with a sightly damp sponge or a soft cloth, avoiding the connectors
and buttons and making sure water is not allowed to seep into the plugs, circuits or
inside the product.
• Do not use water or liquid cleaners directly on the device to clean it.
• Do not use abrasive products or solvents as these could damage the paint on your
device.
• Be careful when cleaning and wiping plastic parts.
• Do not use abrasive products or solvents to clean metal or plastic parts.
4.4. STORING YOUR DEVICE
• Fully charge your device before storing it.
• Store your product indoors in a clean and dry place with an ambient temperature
ranging from 0°C to 40°C.
5. FAQ & WARRANTY
5.1. FAQ
Your device does not turn on
Check that the ON/OFF button is not damaged and recharge your device before
trying again.
Your device cannot be recharged
Check that the connections of the product and the original charger are not damaged.
In order to identify whether the charger or the device is faulty, check that the charge
indicator on the charger is on. When the charger is connected to the mains and to the
product, the indicator will be:
• RED (indicates that the device is charging)
• GREEN: indicates that the device is fully charged.
• RED-GREEN: flashing alternatively. This happens when the battery is very low. Wait
15 minutes while staying nearby. If the indicator turns red, the device is now charging
normally.
If the indicator keeps flashing, that means there is an issue with the charger or the
product (battery, connector...).
If the problem persists, please contact an authorised service centre for repairs.
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