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en-us_main.book.book Page 20 Thursday, April 6, 2023 9:37 AM
20 TROUBLESHOOTING
Problem
Trouble connecting
The router frequency is not 2.4 GHz.
appliance and
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
smartphone to Wi-Fi
network
The appliance and the router are too far apart.
• If the appliance is too far from the router, the signal may be weak and the connection may
During Wi-Fi setup, the app is requesting a password to connect to the product (on
certain phones).
• Locate the network name which starts with "LG" under Settings > Networks. Note the last
Metal is interfering with the Wi-Fi reception.
• If the front face of the cabinet which covers the cooktop base is made of metal, the Wi-Fi
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
part of the network name.
- If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.
- If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password.
For example, if the network name appears as LGE_Appliance_8b92, then you would
enter 8b928b92 as your password. In this instance, the password is case sensitive and
the last 4 characters are unique to your appliance.
may not work or the reception may be weak.
Possible Cause & Solution
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