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TROUBLESHOOTING
PROBLEM
The coffee does not infuse
„ Make sure that the appliance is properly plugged into a
or the appliance does not
functioning socket.
turn on.
„ The water reservoir is empty.
„ There was a power failure.
„ Unplug the machine, and then plug it in again.
„ The clock time must be reset after a power failure.
„ The automatic stop function has switched the appliance
off. Turn off the appliance and then turn it on again to
make more coffee. For more information, see the section
"Coffee Preparation".
The appliance appears to
„ Make sure that the water reservoir has not been filled
leak.
beyond the maximum limit.
„ Ensure that the water reservoir is not damaged.
The infusion requires lots
„ It may be time to descale the appliance.
of time.
„ For more information, see the section "Descaling".
The coffee is spilling
„ The coffee maker needs to be cleaned.
from the filter holder or
„ There is too much coffee. We recommend using a
the coffee is flowing very
measuring spoon per cup.
slowly.
„ The ground coffee is too fine (for example, the grind for
expresso is not suitable for a filter coffee maker).
„ Some ground coffee has become embedded between
the filter paper and the filter holder.
„ The filter paper is not open enough or is incorrectly
positioned.
„ Rinse the filter holder before inserting the filter paper
so that the latter adheres to the damp sides of the filter
holder.
„ There is more than one filter paper in the filter holder.
„ Make sure that the filter holder is fully inserted.
The coffee tastes bad.
„ The coffee grind is not suitable for your coffee maker.
„ The proportion of coffee and water is incorrect. Modify it
to suit your taste.
„ The quality and freshness of the coffee are not optimal.
„ The water is of poor quality.
The coffee does not flow.
„ Make sure that there is water in the reservoir.
„ The coffee flow system may be blocked. You can clean it
by simply rinsing it with water.
The time is not correct.
„ The timer is synchronised and depends upon your
electrical network. If there is a difference, we recommend
setting the time once a week to make sure that it is
correct.
If your appliance is still not running properly, please contact the customer service department
for your country.
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SOLUTION
KRUPS INTERNATIONAL LIMITED GUARANTEE
: www.krups.com
This product is repairable by KRUPS during and after the guarantee period
Accessories, consumables and end-user replaceable parts can be purchased, if locally available, as described on the
KRUPS internet site www.krups.com
The Guarantee :
This product is guaranteed by KRUPS (company address and details included in the country list of the KRUPS International
Guarantee) against any manufacturing defect in materials or workmanship for a period of 2 years starting from the initial date
of purchase or delivery date (restrictions on the number of cycles per year may be applicable and described, in this case, in the
instruction manual supplied with the product or available on www.krups.com).
The international manufacturer's guarantee by KRUPS is an extra benefit which does not affect consumer's Statutory Rights.
The international manufacturer's guarantee covers all costs related to restoring the proven defective product so that it conforms
to its original specifications, through the repair or replacement of any defective part and the necessary labour. At KRUPS's
choice, an equivalent or superior replacement product may be provided instead of repairing a defective product. KRUPS's sole
obligation and your exclusive resolution under this guarantee are limited to such repair or replacement.
Conditions & Exclusions :
The international KRUPS guarantee only applies within the guarantee period and for those countries listed in the country
list attached and is valid only on presentation of a proof of purchase. The product can be taken directly in person to an
authorised service centre or must be adequately packaged and returned, by recorded delivery (or equivalent method of
postage), to a KRUPS authorised service centre. Full address details for each country's authorised service centres are listed
on KRUPS website (www.krups.com) or by calling the appropriate telephone number as set out in the country list to request
the appropriate postal address.
KRUPS shall not be obliged to repair or replace any product which is not accompanied by a valid proof of purchase.
This guarantee will not cover any damage which occurs as a result of misuse, negligence, failure to follow KRUPS instructions,
use on current or voltage other than as stamped on the product, or a modification or unauthorised repair of the product. It also
does not cover normal wear and tear, maintenance or replacement of consumable parts, or the following:
- using the wrong type of water or consumable
- damage as a result of lightning or power surges
- scaling (any de-scaling must be carried out according to the instructions for use)
- damages or poor results due to wrong voltage or frequency
- professional or commercial use
- ingress of water, dust or insects into the product (excluding appliances with features specifically designed for insects)
- mechanical damages, overloading
- accidents including fire, flood, thunderbolt, etc
- damage to any glass or porcelain ware in the product
This guarantee does not apply to any product that has been tampered with, or to damages incurred through improper use and
care, faulty packaging by the owner or mishandling by any carrier.
In order to offer the best possible after-sales service and constantly improve customer satisfaction, KRUPS may send a
satisfaction survey to all customers who have had their product repaired or exchanged in a KRUPS authorised service centre.
The international KRUPS guarantee applies only for products purchased in one of the countries listed, and used for domestic
purposes only in one of the countries listed on the Country List. Where a product purchased in one listed country and then
used in another listed country:
a. The international KRUPS guarantee does not apply in case of non-conformity of the purchased product with the local
standards, such as voltage, frequency, power plugs, or non-conformity with other local legal requirements or other local
technical specifications.
b. The repair process for products purchased outside the country of use may require a longer time if the product is not
locally sold by KRUPS country of usage.
c. In cases where the product is not repairable in the new country of usage, the international KRUPS guarantee is limited
to a replacement by a similar product or an alternative product at similar cost, where possible.
Consumer Statutory Rights :
This international KRUPS guarantee does not affect the statutory rights a consumer may have or those rights that cannot be
excluded or limited, nor rights against the retailer from which the consumer purchased the product. This guarantee gives a
consumer specific legal rights, and the consumer may also have other legal rights which vary from State to State or Country to
Country. The consumer may assert any such rights at his sole discretion.
For Australia only:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount
to a major failure.
*** Please keep this document for your reference should you wish to make a claim under the guarantee
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