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CLEANING
WARNING
Electrical Shock Hazard
Do not spray water or cleaning products. Liquid could
contact electrical components and cause a short circuit
or electrical shock.
CAUTION
Burn Hazard
Hot surfaces and food can burn skin. Allow hot surfaces
to cool before handling.
To maintain appearance and increase service life, clean your
equipment daily.
TROUBLESHOOTING
Problem
Well does not get hot enough.
SERVICE AND REPAIR
Serviceable parts are available on vollrathfoodservice.com.
To avoid serious injury or damage, never attempt to repair the unit or replace a damaged power cord yourself. Do not send units
directly to The Vollrath Company LLC. Please contact Vollrath Technical Services for instructions.
When contacting Vollrath Technical Services, please be ready with the item number, model number (if applicable), serial number, and
proof of purchase showing the date the unit was purchased.
WARRANTY STATEMENT FOR THE VOLLRATH CO. L.L.C.
This warranty does not apply to products purchased for personal, family or household use, and The Vollrath Company LLC does not
offer a written warranty to purchasers for such uses.
The Vollrath Company LLC warrants the products it manufactures or distributes against defects in materials and workmanship as spe-
cifically described in our full warranty statement. In all cases, the warranty runs from the date of the end user's original purchase date
found on the receipt. Any damages from improper use, abuse, modification or damage resulting from improper packaging during
return shipment for warranty repair will not be covered under warranty.
For complete warranty information, product registration and new product announcement, visit vollrathfoodservice.com.
vollrathfoodservice.com
Might be Caused By
Low or incorrect voltage to unit.
No water or incorrect water level.
The Vollrath Company, L.L.C.
1236 North 18th Street
Sheboygan, WI 53081-3201 U.S.A.
Main Tel: 800.624.2051 or 920.457.4851
Main Fax: 800.752.5620 or 920.459.6573
Customer Service: 800.628.0830
Canada Customer Service: 800.695.8560
© 2022 The Vollrath Company L.L.C.
NOTICE: Do not use caustic chemicals, steel wool, or
commercial lime-removal products and rinse
thoroughly.
1. Turn the heat control to 0 to turn the unit off.
2. Use gloves, mitts or pot holders to protect hands when
removing hot food containers.
3. Allow the water and the well to cool.
4. Remove the water from the well.
5. Use a damp cloth or sponge dipped in soapy water to clean
the inside of the well and the outside of the equipment.
6. Thoroughly rinse with water.
7. Rotate the valve to the closed position.
Course of Action
Verify equipment voltage rating matches source voltage. If
not, have qualified electrical personnel install proper source
voltage.
Add water to correct level.
Technical Services
techservicereps@vollrathco.com
Induction Products: 800.825.6036
Countertop Warming Products: 800.354.1970
All Other Products: 800.628.0832
Form 17815-1 ml
3
10/24/22
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