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Troubleshooting ��������������������������
Before contacting the service centre, you are advised to follow the
instructions below:
•
Fully charge (
) the battery.
•
Avoid storing large amounts of data on your phone as this may affect
its performance.
•
Use Factory data reset and the Over-the-air upgrade tool to perform
phone formatting or software upgrading (to reset factory data, hold down
the Power key and the Volume up key at the same time under power
off mode). ALL User phone data: contacts, photos, messages and files,
downloaded applications will be lost permanently when doing a Factory
data reset. It is strongly advised to fully backup the phone data and
profile before doing formatting and upgrading.
and carry out the following checks:
My phone cannot be switched on or is frozen
•
When the smartphone cannot be switched on, charge for at least 20
minutes to ensure the minimum battery power needed, then try to
switch on again.
My smartphone has not responded for several minutes
•
Restart your smartphone by pressing and holding the Power key.
My phone turns off by itself
•
Check that your screen is locked when you are not using your
smartphone, and make sure the Power key is not accidentally contacted
while the screen is unlocked.
•
Check the battery charge level.
My smartphone cannot charge properly
•
Make sure that your battery is not completely discharged; if the battery
power has been empty for a long period of time, it may take around 20
minutes to display the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions (0°C to
+40°C).
•
When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or "No service" is displayed
•
Try connecting in another location.
•
Verify network coverage with your operator.
•
Check with your operator that your SIM card is valid.
•
Try selecting the available network(s) manually.
•
Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
•
Check that the IMEI number (press *#06#) is the same as the one printed
on your warranty card or box.
•
Make sure that the internet access service of your SIM card is available.
•
Check your phone's Internet connecting settings.
•
Make sure you are in a place with network coverage.
•
Try connecting at a later time or another location.
Invalid SIM card
•
Make sure the SIM card has been correctly inserted (see "Inserting or
removing the SIM card").
•
Make sure the chip on your SIM card is not damaged or scratched.
•
Make sure the service of your SIM card is available.
Unable to make outgoing calls
•
Make sure you have dialled a valid number and have touched Call.
•
For international calls, check the country and area codes.
•
Make sure your phone is connected to a network, and the network is not
overloaded or unavailable.
•
Check your subscription status with your operator (credit, SIM card
valid, etc.).
•
Make sure you have not barred outgoing calls.
•
Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network (check
for overloaded or unavailable network).
•
Check your subscription status with your operator (credit, SIM card
valid, etc.).
•
Make sure you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
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