Troubleshooting; Troubleshooting Guide - hestan KWC Serie Mode D'emploi

TROUBLESHOOTING

TROUBLESHOOTING GUIDE

If you notice malfunctions in your appliance, use this guide before calling for service. This
EN
guide can help you personally resolve the problem or could provide important information to
be conveyed to the service technician to ensure rapid and effective repair.
Malfunction message
A malfunction is usually indicated by a message on the display.
Problems that cannot be solved by the user are signaled through a malfunction code.
The refrigerator or the freezer does not work
Is the appliance connected to the electrical power supply? Is electrical power available at the
electricity socket?
Is the On/Off button activated?
The refrigerator or the freezer is warmer than usual
Does the display show a malfunction code?
Is the temperature adjusted correctly?
Were the doors or drawers open for a long period of time? Were large quantities of food
recently inserted?
Is the unit in 'Demo' Mode?
The appliance keeps running a long time
Bear in mind that during very hot weather and with very high temperatures in the room it is
normal that the compressor remains on for prolonged periods of time.
Were the doors or drawers open for a long period of time? Were large quantities of food
recently inserted?
Check that the doors are closed and that the food or containers do not obstruct the perfect
closure of the door.
KRW models: Is the FreshSelect ™ drawer in Max Cool Mode?
If you hear unusual noises
It is normal to hear noises from the ventilators or compressors during operation or during the
defrost phase.
Noise could be more marked depending on the position of the appliance and the surrounding
environment.
26
©2019 Hestan Commercial Corporation