Troubleshooting - hestan KWC Manuel D'utilisation Et D'entretien

TROUBLESHOOTING

TROUBLESHOOTING GUIDE TROUBLESHOOTING GUIDE
If you notice malfunctions in your appliance, use this guide before calling for service. This
EN
guide can help you personally resolve the problem or could provide important information to
be conveyed to the service technician to ensure rapid and effective repair.
Malfunction message Malfunction message
A malfunction is usually indicated by a message on the display.
Problems that cannot be solved by the user are signaled through a malfunction code.
The refrigerator or the freezer does not work The refrigerator or the freezer does not work
Is the appliance connected to the electrical power supply? Is electrical power available at the
electricity socket?
Is the On/Off button activated?
Is the unit in 'Demo' Mode?
The refrigerator or the freezer is warmer than usual The refrigerator or the freezer is warmer than usual
Does the display show a malfunction code?
Is the temperature adjusted correctly?
Were the doors or drawers open for a long period of time? Were large quantities of food
recently inserted?
Is the unit in 'Demo' Mode?
The appliance keeps running a long time The appliance keeps running a long time
Bear in mind that during very hot weather and with very high temperatures in the room, it is
normal that the compressor remains on for prolonged periods of time.
Were the doors or drawers open for a long period of time? Were large quantities of food
recently inserted?
Check that the doors are closed and that the food or containers do not obstruct the perfect
closure of the door.
KRW models: Is the FreshSelect ™ drawer in Max Cool Mode?
If you hear unusual noises If you hear unusual noises
It is normal to hear noises from the ventilators or compressors during operation or during the
defrost phase.
Noise could be more marked depending on the position of the appliance and the surrounding
environment.
Condensation inside and outside of the refrigerator Condensation inside and outside of the refrigerator
If the climate is very humid, the formation of condensation is normal. Opening the door or
drawers for prolonged periods of time can contribute to the formation of condensation.
In any case, make sure that the doors are always perfectly closed.
Ice or frost build up inside the refrigerator or freezer Ice or frost build up inside the refrigerator or freezer
Did you leave the doors open for a long period of time? Do the doors close perfectly?
If the doors do not close perfectly, contact your installer.
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