Sauder Granite Trace 424988 Mode D'emploi page 28

Troubleshooting
A. CHARGER/ADAPTER/OUTLET DEFECTS
1) Is the charger USB cable plugged in the wall adapter?
(normal conditions: yes)
2) Is the wall adapter plugged in the power outlet?
(normal conditions: yes)
3) Does the power outlet work?
(normal conditions: yes)
4) Does the charger work when plugged in another power outlet?
(normal conditions: yes)
5) Are you using the included wall adapter 2Amp Out? Does it work?
(normal conditions: yes)
6) Do you see any exposed electrical cables?
(normal conditions: no)
7) Does a red light shine from below the charger when plugged in?
(normal conditions: yes)
B. INSTALLATION ERRORS
8) Is the charger completely inserted into the hole in the furniture?
(normal conditions: yes)
9) Did you fi x the charger in place using the provided screws?
(normal conditions: yes)
10) Did you follow the instructions to place the wireless charging spot sticker on the charging spot?
Is it accurate?
(normal conditions: yes)
C. WORKING CONDITIONS - PHONE/CASE ISSUES
11) Is your smartphone listed in the offi cial compatibility list?
(normal conditions: yes)
12) Are you using a phone case with metal on it?
(normal conditions: no)
13) Is your case more than 3mm thick?
(normal conditions: no)
14) Is your phone running on the newest software update?
(normal conditions: yes)
15) Has your phone been dropped or sustained any damage prior to using the wireless charger?
(normal conditions: no)
16) When you correctly place a smartphone on the charging spot, a single beep is emitted. If the
smartphone is not compatible, three beeps are emitted.
What sound comes from the charger when you place a compatible smartphone on the charging spot?
(IF ANY SOUND, THEN SECTION A IS NOT THE ISSUE)
(IF NO SOUND, THEN ISSUE IS IN SECTIONS A OR B)
(normal conditions: one single beep when charging starts)
17) Is the smartphone correctly aligned with the charging spot?
(normal conditions: yes)
Page 28
(for optional Hidden Wireless Qi Compatible Charger by Eggtronic)
424988 www.sauder.com/service