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Troubleshooting
WARNING
Problem
Possible causes
Brush roll switch is turned off
Vacuum is locked in upright
position
Vacuuming on Premium Soft
Carpet
Brush roll
doesn't
Brush roll safety feature triggered
rotate
(blue changes to red light illumi-
nating around height adjustment
knob)
Brush roll has lodged debris or
other entanglements, keeping the
brush from rotating
Vacuum suction knob is in
"Hose/Tool Suction" mode
Filters are dirty
There is a clog in the vacuum
Dirt container is not seated
correctly
Vacuum
won't pick
There is a crack or hole in the
up dirt
main hose
Main hose is not connected
There is a clog in the hose or
wand
Hair wrapped around brush roll
Dirt is
Dirt container is full
escaping
Filters are missing
from the
vacuum
Hose won't
Vacuum suction knob is in
pick up dirt
"Floor Suction" mode
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18
All manuals and user guides at all-guides.com
To reduce the risk of electric shock, turn power switch off
and disconnect plug from electrical outlet before performing
maintenance or troubleshooting checks.
Remedies
Make sure brush roll switch is on
Recline vacuum and switch on the
brush roll
Turn height adjustment knob to the
"High Carpet" setting. Turn vacuum
off and back on
Unplug, check for debris, and remove
the debris
Unplug, check for debris, and remove
the debris
Turn knob aligning arrow with
"Floor Suction"
Remove and rinse pre-motor and
post-motor filters. Allow enough
time for them to dry properly before
reinserting
Remove debris and any other
entanglements that may be
restricting the brush rolls rotation
Press the empty button to release
the dirt container and reseat
properly
If there is a crack or hole, order a
new main hose from the BISSELL
website
Locate the main hose and
reconnect by pushing the hose
connection to secure the latch
Check inside of hose for clogs
by disconnecting from handle.
Disassemble wand and check for
clogs
Run vacuum back and forth on clean
carpet several times to release wrapped
hair
Empty the dirt container
Check to see if all of the pre-motor
and post-motor filters are in place
Turn knob aligning arrow with
"Hose/Tool Suction"
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