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TROUBLESHOOTING
Problem
Low heat / Low flame when
valve turned to high.
Excessive flare-ups/uneven
heat.
Burners burn with yellow
flame, accompanied by the
smell of gas.
Flames lift away from
burner, accompanied by the
smell of gas, and possibly
difficulties in lighting.
Regulator 'Hums' when
unit is operating.
Burners will not crosslight
each other.
"Paint" appears to be
peeling inside lid or hood.
Infrared burner flashes
back (during operation the
burner abruptly makes a
loud "whoosh" sound,
followed by a continuous
blow-torch type sound and
grows dim.)
10
Possible Causes
For propane - improper lighting
procedure.
For natural gas - undersized
supply line.
For both gases - improper
preheating.
Sear plates installed incorrectly.
Improper pre-heating.
Excessive grease and ash build
up on sear plates and in drip
pan.
Possible spider web or other
debris, or improper air shutter
adjustment.
Improper air shutter adjustment. Close air shutter slightly according to combustion air
Normal occurence on hot days.
Plugged ports at back of burner.
Grease build up on inside
surfaces.
Ceramic tiles overloaded with
grease drippings and build-up,
ports are clogged.
Burner overheated due to
inadequate ventilation (too
much grill surface covered by
griddle or pan.)
Cracked ceramic tile.
Leaking gasket surrounding the
ceramic tile, or a weld failure in
the burner housing.
Solution
Ensure lighting procedure is followed carefully. All gas grill
valves must be in the off position when the tank valve is
turned on. Turn tank on slowly to allow pressure to
equalize. See lighting instructions.
Pipe must be sized according to installation code.
Pre-heat grill with all main burners on high for 10 to 15
minutes.
Ensure sear plates are installed with the holes towards
the front, and the slots on the bottom. See assembly
instructions.
Pre-heat grill with both main burners on high for 10 to 15
minutes.
Clean sear plates and drip pan regularly. Do not line pan
with aluminum foil or other materials. Refer to cleaning
instructions.
Thoroughly clean burner by removing. See general
maintenance instructions. Open air shutter slightly
according to combustion air adjustment instructions.
(This must be done by a qualified gas installer.)
adjustment instructions.
(This must be done by a qualified gas installer.)
This is not a defect. It is caused by internal vibrations in
the regulator, and does not affect the performance or safety
of the gas grill. Humming regulators will not be replaced.
Clean burner ports. See burner maintenance instructions.
This is not a defect. The peeling is caused by hardened
grease, which dries into paint-like shards, that will flake
off. Regular cleaning will prevent this. See cleaning
instructions.
Turn burner off and allow to cool for at least two minutes.
Relight burner and burn on high for at least five minutes or
until the ceramic tiles are evenly glowing red.
Ensure that no more than 75% of the grill surface is
covered by objects or accessories. Turn burner off and
allow to cool for at least two minutes, then relight.
Allow burner to cool and inspect very closely for cracks. If
any cracks are found, contact your authorized Napoleon
dealer for ordering a replacement burner assembly.
Contact your authorized Napoleon dealer for instructions
on ordering a replacement burner assembly.
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