Hoover WindTunnel Manuel Du Propriétaire page 13

Service
To obtain approved HOOVER ser-
vice and genuine HOOVER parts,
locate the nearest Hoover Sales
and Service Center or Authorized
Hoover Warranty Service Dealer
(Depot) by:
•checking the Yellow Pages under
"Vacuum Cleaners - Household"
OR -
•checking the list of Sales and
Service Centers provided with
this cleaner OR -
•calling 1-800-944-9200 for an
automated referral of authorized
service outlet locations (U.S.
only) OR -
•checking the Service section of
The Hoover Company on-line at
hoover.com
Do not send your cleaner to The
Hoover Company in North Canton
for service, this will only result in
delay.
If further assistance is needed, con-
tact The Hoover Consumer
Response Center,
Phone: 330-499-9499.
In Canada, contact Hoover Canada,
Burlington, Ontario L7R 4A8,
Phone: 1-800-263-6376.
Always identify your cleaner by the
complete model number when
requesting information or ordering
parts. (The model number appears
on the bottom of the cleaner.)
Hoover Cleaning
Performance
This Hoover Cleaning Performance
System is for comparing the relative
progressive performance of Hoover
uprights only and not for compari-
son with any other brands. The
majority of this rating is based upon
the ASTM International Carpet
Cleaning Effectiveness Test (ASTM
Test F608). Other performance fac-
tors include Hose Power (ASTM Test
F558), Surface Litter Cleaning, Hard
Floor Cleaning, Edge Cleaning,
Cleaning Width, and Air Filtration.
4. If you have a
problem
If a minor problem occurs, it usually
can be solved quite easily when the
cause is found by using the check
list below.
Problem: Cleaner won't run
Possible cause
Possible solution
• Not firmly plugged in
• Plug unit in firmly
• No voltage in wall plug
• Check fuse or breaker
• Blown fuse or tripped breaker
• Replace fuse or reset breaker
• Thermal protector activated
• Allow cleaner to cool for 30 minutes
(this will reset the thermal protector)
(see pg. 13).
Problem: Cleaner won't pick up
Possible cause
Possible solution
• Broken or worn belt
• Replace belt
• Agitator brush roll worn
• Replace brush roll
• Dirt cup full
• Empty dirt cup
• Incorrect carpet height setting
• Move nozzle control knob to lower
setting
• Blockage in air flow passage
• Clear blockage
• HEPA cartridge filter clogged
• Clean HEPA cartridge filter by either
tapping the side of the dirt cup or
removing the cartridge filter as de-
scribed in the "Filter assembly"
section.
• Pre-filter clogged
• Clean pre-filter as described in
"Filter assembly" section.
• Dirt cup not properly installed and
latched
• Position dirt cup properly and lock
latch (Fig. 3-4).
• Dirt cup lid not positioned properly
or missing
• Ensure that dirt cup lid is properly
positioned.
• Filter assembly not assembled
properly
• Ensure that filter assembly is
positioned properly (Figs. 3-8 to 3-10).
Problem: Cleaner hard to push
Possible cause
Possible solution
• Incorrect carpet height setting
• Move nozzle control knob to a
higher setting
Problem: Cleaning tools won't pick up
Possible cause
Possible solution
• Cleaner handle not in upright
position
• Ensure that cleaner handle is locked in
upright position.
• Blockage in hose
• Clear blockage.
Problem: Visible dirt leaking through
final filter
Possible cause
Possible solution
• Filter assembly not installed
properly
• Remove filter assembly from dirt cup
and ensure that HEPA cartridge filter is
properly attached to pre-filter screen
and that entire filter assembly is
properly repositioned inside dirt cup.
(Figs. 3-5 through 3-10).
Problem: Dirt inside dirt cup stops
spinning
Note: Heavy debris may settle to the
bottom of the dirt cup and prevent the
dirt from spinning without affecting
cleaning performance. The cleaner can
continue to be used even if the dirt is not
spinning inside the dirt cup.
However, if the dirt does stop spinning
AND there is a noticeable decrease of
performance, check the items under
"Cleaner won't pick up".
Problem: Powered hand tool (some
models) brush roll won't turn
Possible cause
Possible solution
• Too much pressure being applied to
tool
• Continue using tool applying light
pressure.
• Blockage in turbine channel
• Remove blockage.
• Broken or worn belt
• Replace belt
• Low cleaner suction
• Check items under "Cleaner suction
low".
Problem: Smoky/burning smell
detected
Possible cause
Possible solution
• Belt broken or stretched
• Replace agitator brush roll belt as
described in Figs. 3-17 through 3-27 in
the Maintenance section.
Continued
13