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Documents connexes
Pour les documents connexes, reportez-vous au CD Documentation.
Informations de contact HP
Pour obtenir le nom du Revendeur Agréé HP le plus proche :
•
Aux États-Unis, consultez la page Web HP Service Locator (http://www.hp.com/service_locator).
•
Ailleurs, consultez la page Web HP Contact HP worldwide (en anglais)
(http://welcome.hp.com/country/us/en/wwcontact.html).
Pour l'assistance technique HP :
•
Aux États-Unis, consultez la page Web Contact HP United States (en anglais)
(http://welcome.hp.com/country/us/en/contact_us.html). Pour contacter HP par téléphone :
Appelez le 1-800-HP-INVENT (1-800-474-6836). Ce service est disponible de 8h00 à 20h00
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du lundi au vendredi, sauf les jours fériés. Vos appels peuvent faire l'objet d'un enregistrement
ou d'un contrôle, et ce dans le but d'améliorer en permanence la qualité du service.
Si vous avez acheté un Care Pack (mise à niveau de service), appelez le 1-800-633-3600. Pour
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plus d'informations sur les Care Packs, consultez le site Web HP (http://www.hp.com).
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Dans les autres pays, consultez la page Web "Contact HP Worldwide" (en anglais)
(http://welcome.hp.com/country/us/en/wwcontact.html).
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP
service providers or service partners) identifies that the repair can be accomplished by the use of a CSR
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory–Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
•
Optional–Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer
warranty, HP requires that an authorized service provider replace the part. These parts are identified as
"No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
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