Repairs; Ordering Information - Thermon Cata-Dyne Instructions D'installation Et D'utilisation

H.

REPAIRS

If the Cata-Dyne™ heater malfunctions, and is no longer
operating, send the heater to the factory for servicing. Do not
attempt to service the unit.
When returning the heater you can fill out the online repair form
at https://resources.thermon.com/repairs/ths or include the
following information with the heater when shipping:
1. Company name and address
2. Contact name
3. Telephone/fax number/email
I.

ORDERING INFORMATION

1. Quote requests can be made using our Online RFQ
process found at: www.thermon.com.
2. Order any of Thermon's products by telephone, fax, mail,
e-mail, or on-line at: www.thermon.com
3. To assist us in processing your order as quickly and
efficiently as possible, please provide us with the following
information:
a. Cata-Dyne™ product name
i. Cata-Dyne™ model number
b. Fuel gas: natural gas or propane
c. Starting voltage: 12, 24, 120, 208, 240, 480, or 600
d. Accessories required:
i. Protection Grill
ii. Wall Mount Brackets
iii. Thermostat
iv. Regulator
v. Start Up Leads (12V system only)
vi. Vent Hood
vii. Other
4. Product model and serial numbers
5. Tagging codes
6. Advise if an estimate is required prior to starting the repair
7. P.O. Number
8. Description of problem(s) and/or required repairs
9. Special instructions (if applicable)
10. Return shipping instructions
e. Company name and contact
f. Billing address and phone number
g. Shipping instructions
h. Special tagging instructions
i. Date required
j. Method of payment:
i. On account: P.O. number required
ii. Credit card: VISA or Mastercard number
iii. Cash or cheque
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