ERROR CODES
CAUSES
The water flow sensors work
without pressing the filter or heat
button.
After starting or during the
functions of filtering or/and
heating, the water flow sensors do
not detect water flow.
The pump's thermometer reads
the water temperature below
40°F(4°C).
The pump's thermometer reads
the water temperature over
119°F(48°C).
The pump's thermometer
connections have issues.
The thermal cut-out cut off.
REASONS
1. The water flow sensor flags didn't fall back into the
correct position.
2. The water flow sensors are broken.
1. You forgot to remove the 2 stopper caps from inside
the pool.
2. Filter cartridges are dirty.
3. Activate the filter or heat system and put your hand
in front of the outlet pipe inside the pool to check if
you can feel water flowing out.
a. If no water flows out the water pump is broken.
b. Water flows out but the alarm
the water flow sensors are broken.
4. Filter blockage
5. Bent pipes or poor water flow through the plastic
pipes of the liner
6. Debris screens are blocked: debris screens can
become blocked by hard water due to calcium
build-up.
7. Perished washers
The washers within the spa couplings may have
become perished or worn.
1. The water temperature is lower than 40°F(4°C).
2. If the water temperature is higher than 44.6°F(7°C),
the pump's thermometer is broken.
1. The water temperature is over 119°F(48°C).
2. The ambient temperature is higher than 104°F(40°C)
or the spa is exposed to direct sunlight for an
extended period of time.
3. If the water temperature is lower than 113°F(45°C),
the pump's thermometer is broken.
1. The pump's thermometer connectors don't work
properly.
2. The pump's thermometer is broken.
1. The ambient temperature is over 122°F(50°C) or
the pump is directly under the sunshine.
2. The thermal cut-out is broken.
1. Unplug the plug, strike the side of the pump but not violently, and plug it back in.
2. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
1. Remove the 2 stopper caps before heating, refer to Assembly section in the
User's Manual.
2. Remove the filter set from inside the pool and push the filter or heat button. If no
alarm appears, clean or change the filter cartridges install the filter set inside the
pool.
3. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
oppears, then
4. Clean the filter and check for damage. Replace or re-install as necessary. For
assistance, please visit the support section on our website,
www.bestwaycorp.com.
5. Please check through the spa connection to see if the pipes are bending. For
assistance, please visit the support section on our website,
www.bestwaycorp.com.
6. Empty the spa and place a garden hose inside the pipes to wash the debris. To
be sure all debris is removed, perform the operation from the outside and inside
of the spa.
Use a toothbrush to remove any stubborn debris.
For assistance, please visit the support section on our website,
www.bestwaycorp.com.
7. Check the washers inside the coupling for damage. Unscrew the couplings and
remove the washer for further inspection.
For assistance, please visit the support section on our website,
www.bestwaycorp.com.
1. The spa is not designed to operate with water temperatures lower than
40°F(4ºC). Unplug the pump and only re-start the pump when the water
temperature reaches 43°F(6°C).
2. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
1. The spa is not designed to operate with water temperatures greater than
104°F(40°C). Unplug the pump and only re-start the pump when the water
temperature reaches 100°F(38°C) or lower.
2. Disconnect the plug, detach the pump and drain the spa. After 15 minutes,
reattach the pump, reconnect the plug and restart the heating function. If the
alarm appears again, consider moving the spa to another location without
direct sunlight.
3. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
For assistance, please visit the support section on our website,
www.bestwaycorp.com.
1. Unplug the pump, and put the pump in a dry, cool place. Only re-start the
pump when the water temperature reaches 93.2°F(34°C) or lower.
2. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
27
SOLUTIONS