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7. FAQ and Troubleshooting
Frequently Asked Questions
Should I use wood chips or wood chunks?
You can use wood chips or wood chunks. Wood chunks will take longer to produce smoke.
Should I presoak the wood chips or use them dry?
Both are acceptable options. The dry chips with burner faster with a more intense smoke. The pre-soaked chips will burn
slower.
Is it O.K. to use the smoker with no water in the water bowl?
Yes. But, water will help control the temperature and the steam from the water will keep the food moist. Filling the water
bowl with cold water will help lower the smoker temperature.
How much wood should I put in the wood chip bowl?
Fill the wood chip bowl about half an inch above the rim of the bowl. Refill wood chips when chips stop producing
smoke.
Can I use the smoker in my garage?
No. Do not use smoker in any enclosed or covered areas. Keep smoker 10+ feet from any building.
Troubleshooting
Burner Won't Light
-Be sure LP tank still has fuel in it
-Ensure LP tank is correctly threaded into hose (not cross threaded) and fully tightened
-Check to see that burner orifice holes are clear. If obstructed, with gas tank disconnected, gently brush ori fice holes
with a small brush
-Check to see that igniter is producing a spark against the burner (best checked in shady spot).
-Ensure that LP tank supply valve is open (turned counterclockwise until stop)
-Ensure that the orifice at the end of the hose is not obstructed or damaged
-Straighten sharp kinks in hose
Smoker doesn't reach high enough temperature (using 20lb LP tank with conversion hose)
Your LP tank has a safety device that is intended to reduce gas flow in the event of a leak. When this device is active, it
is commonly called ""bypass"". This device can be inadertantly activated by not following proper lighting procedures.
Should you experience low flame, you should do the following:
1) shut off smoker
2) close tank valve fully
3) remove hose from tank for one minute to relieve pressure, then re-attach
Then, restart the smoker (and start the smoker each time) using the proper procedure:
1) ensure the smoker fuel knob is turned to OFF
2) slowly open the gas tank valve fully
3) WAIT 15 SECONDS
4) follow the smoker lighting steps (printed on smoker, and in owner's manual)
For additional FAQs, please visit www.cuisinartgrilling.com
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8. Warranty and Replacement Parts
This warranty covers defects in parts and workmanship for a period of 3 years from the original
purchase date. Any damage claim regarding the enameling must be submitted within 30 days of
purchase to be covered by the warranty.
The following conditions are NOT covered by this warranty:
•
Unevenness and color variations in the coated surfaces.
•
Damage caused by improper assembly or disregard of the manual.
•
Use of spare parts not supplied by manufacturer.
•
•
Abuse of the smoker
•
Damage caused by improper maintenance or repairs by an unauthorized person.
Limitations and exclusions:
1.
This warranty applies only to the original purchaser and may not be transferred.
2.
If you can not verify the purchase date of the smoker the warranty period will begin on the date the
smoker was manufactured.
3.
Replacement or repair parts are warranted for the remaining period of the original part warranty.
Your obligations:
This smoker must be assembled, installed, operated and maintained in accordance with all applicable
codes and the instruction manual furnished with this smoker. You must keep an invoice, cancelled
check or payment record to verify the purchase date of the smoker.
For troubleshooting, FAQs or customer service, visit us at www.cuisinartgrilling.
com or contact us at 1-866-994-6390
To order replacement parts or additional Cuisinart Grilling products,
visit us at www.cuisinart.com or call 1-800-211-9604
Model# COS-244
North American Distributor:
The Fulham Group
Newton, MA 02466
Master contract:219529
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