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Troubleshooting
Problem
Possible cause
When using the
Steam is coming
out of the vent.
convection feature, it
is normal to see steam
coming out of the oven
vent.
As the number of racks
or amount of food being
cooked increases, the
amount of visible steam
will increase.
A burning or
This is normal in a new
oily odor is
oven and will disappear
coming from
in time.
the vent.
Strong odor.
An odor coming from
the insulation around
the inside of the oven is
normal for the first few
times the oven is used.
Fan noise.
A convection fan may
automatically turn on
and off.
Oven racks are
The shiny, silver-colored
racks were cleaned in a
difficult to slide.
self-cleaning cycle.
50 English
Solution
This is normal operation, and not
a system failure. Use the oven as
usual.
To speed the process, set a self-
cleaning cycle for a minimum of
3 hours.
See the section on self-cleaning
on page 38.
Operate the oven at the bake
setting at 400 °F for 1 hour.
This is normal operation, and not
a system failure. Use the oven as
usual.
Apply a small amount of
vegetable oil to a paper towel
and wipe the edges of the oven
racks with the paper towel.
Problem
Possible cause
The soft closing hinges
Oven door
closes faster/
contain a damping
slower than
fluid that is affected by
normal
temperature.
Solution
This is normal. If the oven is in
a cold environment, the door
will close slower than it will in a
warmer environment. A warmer
than normal environment, such
as when cooking, may cause the
door to close slightly faster.
Failure of the soft closing
doesn't imply a system failure.
The oven operates normally
regardless of the soft closing
mechanism. However, if the
problem continues, contact a local
Samsung service center.
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