13. TrouBLEShooTINg
In purchasing the endoscope, you have acquired a product designed to the state of the art and
operationally reliable. Nevertheless, problems or errors may occur. Therefore, we would like to
describe to you how to remove possible interferences.
The endoscope does not work; nothing is shown on the display:
• The batteries may be empty. Open the battery compartment lid as described in chapter 8 a).
Check the batteries and replace them if necessary.
The preview mode is not displayed after activation. you can only see a black screen:
• Check that your endoscope camera is properly connected to the endoscope basic device.
• Switch off the endoscope, wait for a few seconds and then switch it on again.
No photographs or videos can be recorded:
• Check if the Micro SD card is properly inserted.
• The Micro SD card may be full. Check this by either connecting the endoscope to a
computer by USB or check the memory card in your card reader. Delete some recordings if
necessary.
• The partition of the Micro SD card may be damaged. Use your computer or the respective
menu function to format the card (chapter 9 d).
• The Micro SD card may be defective. Check the endoscope with another Micro SD card.
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