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Installation manual e-MatriX heat 800/500 I,II,III and e-MatriX heat 800/650 I,II,III
11 Troubleshooting and fault codes remote control
Code
Symptom
The flame effect will not
start.
51
e-MatriX will not start or
stopped working and the
LED's continuously to blink
twice.
56
e-MatriX will not operate,
the LED's continuously to
blink four times.
The flame effect is too low
on the highest setting.
The flame effect is too high
and there is too much
smoke.
Remote is not working.
Large amount of smoke
appears grey or colourless.
57
e-MatriX will not operate,
the LED's continuously to
blink three times.
58
e-MatriX will not operate,
the LED's continuously to
blink once every eight
seconds.
29 <
<
<
<
Cause
No power supply.
Low water level.
The transducers) are not
connected properly.
Low water level.
The absorption valve (overflow
protection) is activated.
Water filling time is too long.
The transducers and/or air
filter are dirty.
The extractor fan doesn't work
anymore.
Low batteries.
Remote isn't paired to receiver.
Distance to fire is too far.
Lamp failure.
Water leak
Water level too high.
Action
Check if power supply is connected to wall
socket correctly and the mains switch of the
Control box is in the ON (I) position.
See
"First time water fill", Chapter 4 in the
user manual.
Check that the connector(s) is inserted
correctly, see fig. 7.1.
See "First time water fill", chapter 4 in the
user manual.
Switch the mains switch of the Control box
to the "OFF" (0) position, see fig. 4.0-D.
Check all connections on water leakage and
turn the mains switch back in the "ON"
position.
See section 9.2.
Press the mains switch of the Control box to
the "OFF" (0) position, see fig. 4.0-D.
Check all connections on water leakage.
Close the ball valves and check the mesh
filter (fig. 5.0-F) by unscrewing the base of it
to see that it is not clogged with dirt and
debris. Open the ball valves again and turn
the mains switch back in the "ON" (I)
position.
See chapter 9.
Check if the fan, mounted at the top right
inside the fire, is running.
Place new batteries, see chapter 5 in user
manual.
Pair the remote control with the receiver,
see chapter 5 in user manual.
Shortens the distance.
Replace circuit board with lamps.
Press the mains switch of the Control box to
the "OFF" (0) position, see fig. 4.0-D. Check
all connections on water leakage and
the mains switch back in the "ON" position.
Switch the mains switch of the Control box
to the "OFF" (0) position, see fig. 4.0-D and
call for maintenance.
turn
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